Technical Success Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a SecOps Technical Success Manager to join our team.

This is a Remote role, reporting to the Senior Manager, Technical Success in the Technical Success department. The SecOps Technical Success Manager empowers our customers to continuously improve their security outcomes, driving satisfaction, retention, and strategic growth. Serving as a trusted advisor, you will build deep customer relationships, guide clients through onboarding to renewal, and help security teams maximize the value of their investment in Zscaler SecOps products. What you’ll do (Role Expectations) - Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions including Zscaler MDR (Red Canary) - Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals - Partner closely with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell - Conduct regular executive business reviews and champion customer needs internally with technical, product, and sales teams - Maintain deep domain expertise in Zscaler SecOps products and roadmap, gathering customer feedback to directly inform future product development Who You Are (Success Profile) - You are customer-obsessed, building deep empathy for security teams and anchoring your decisions in solving their real-world outcomes. - You are a high-trust collaborator, partnering seamlessly across Sales, Support, and Product teams to champion customer needs. - You are a natural problem-solver, energized by distilling complex technical challenges into clear, actionable recommendations. - You operate with urgency, driving fast, high-impact execution to secure renewals and help customers realize immediate value. - You are data-driven, leveraging analytics and customer metrics to surface key insights, evaluate risks, and guide strategic decisions.