Customer Service Representative

Customer Service Representative (Spanish Bilingual) Job position: Customer Service Representative (Spanish Bilingual) Job hours: 8‑hour shift between 8:00 AM – 8:00 PM (EST), Monday–Friday. Must be flexible to work any of those hours. Job location: Winston Salem, NC – Remote 3 weeks, In office 3‑4 days a month. Job Summary Customer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high‑volume call center environment. They serve as the “Beverage Expert” for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client’s volume and profit is the primary job accountability. This position requires Spanish and English bilingual proficiency (spoken and written). Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team. Job responsibilities include: Adhering to an assigned schedule. Addressing or escalating customer issues according to procedure. Selling beverages to established and new customers. Using issue resolution and follow‑up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication. Qualifications Basic Minimum 1 year of experience in customer service, or a related call center role. Must have a High School Diploma or equivalent (GED). Preferred Must be bilingual in Spanish and English (spoken and written) — required for this position. Experience in an automated, high‑volume outbound/inbound call center environment. Experience handling escalation calls and resolving delivery or product issues. Proven track record of maintaining accurate and complete customer orders. Experience using issue resolution and follow‑up techniques to manage customer relationships. Ability to work collaboratively and support team operations. Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. #J-18808-Ljbffr