Customer Experience Associate Agent

Job Description

Job Description

Lensrentals was founded in 2006 by a native Memphian and gear collector to share his knowledge and passion for all things photography. A one-man operation in a spare bedroom grew to become the largest online photo and videography rental house in the United States. As a local company with reach across the nation, we strive to have a company culture that encourages empathy and embodies the personality of each member of the team. As part of that team, Lensrentals has an open position for Associate Customer Experience Agent.

An Agent is entrusted with cultivating our theme within Customer Experience -  Wondrous Hospitality through Deep-Rooted Trust . This communication-based role relies on friendly and supportive connection with customers via email, phone, and live chat in order to welcome clients and guide them through the Lensrentals experience. Agents thrive as people connectors and creative problem solvers. As an Agent, you are tasked with accurately modifying orders, comprehending order and shipment related data, promptly addressing incoming inquiries and ensuring they are prioritized efficiently. An Agent is primarily responsible for the first impression of Lensrentals, specifically our Customer Experience. Within the role, focus areas are intentionally flexible/agile to provide a unified experience to our clients. Agents operate in a hybrid model, combining in-office and remote work. Our Agents represent Lensrentals while directly caring for our customers.

HowAn Agent uses communication tools (phone, email, live chat) and internal systems for task management to support the Customer Experience.

WhyAn Agent exists to directly provide a seamless customer experience at every stage of the Lensrentals process.

Requirements:  

• Verbal Communication skills | Digital Communication Presence
• Desire to grow and learn from failure
• Able to learn digital internal systems
• Ready to contribute to a tight-knit team with high standards for excellence 
• Able to work under pressure and/or deadlines
• Attention to detail
• Able to do repetitive tasks without losing focus
• Punctuality

⠀ Benefits:  

• Starting pay: $20/hour
• Health, Dental and Vision insurance
• Paid Vacation and Sick Leave
• 401(k) with company matching
• Casual work environment
• Monday – Friday schedule with paid lunch breaks
• Daily Hours: Shift Dependent