Coordinator Housekeeping (Part-Time) - The Ben Autograph Collection

Housekeeping Coordinator

At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destinationit is a stage for exceptional experiences. From Proper Grit, our signature whisky and supper club-inspired restaurant, to Spruzzo, our rooftop Mediterranean lounge with sweeping waterfront views, every detail reflects our commitment to thoughtful hospitality and elevated service.

As the Housekeeping Coordinator, you help bring that experience to life by ensuring communication flows seamlessly between departments and every operational detail is executed with precision. From coordinating guest requests to supporting room readiness and maintaining departmental records, your work allows the Housekeeping team to focus on creating beautifully prepared spaces and memorable guest experiences. Every call answered, every report updated, and every request coordinated contributes to the exceptional service that defines The Ben.

Job Overview: Exceptional guest experiences are built through seamless coordination behind the scenes. As the Housekeeping Coordinator, you serve as the communication hub of the Housekeeping department, ensuring every guest request, room status update, work order, and operational detail is managed with accuracy, urgency, and care.

More than providing administrative support, you help orchestrate the daily flow of the department by connecting associates, communicating priorities, and ensuring the information needed to deliver exceptional service is always at the team's fingertips. Through organization, attention to detail, and proactive follow-through, you contribute to creating a smooth operation where every guest room is ready, every request is fulfilled, and every associate is set up for success.

Success in this role is measured by your ability to anticipate needs, maintain accurate records, communicate effectively, and create an efficient environment that allows the Housekeeping team to deliver the elevated service and attention to detail expected of a luxury hotel.

Responsibilities

• Maintain knowledge of:
  • All hotel services/features and hours of operation.
  • All guestroom layouts, bed types, decor appointments, amenities, location numbers/names.
  • Housekeeping services available for guests.
  • Available laundry/dry cleaning services and hours of operation.
• Maintain complete knowledge and comply with all hotel and departmental polices and procedures.
• Maintain complete knowledge in the use of all office equipment, computer and manual systems.
• Access all functions of computer according to specifications.
• Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
• Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
• Print designated reports and distribute accordingly.
• Update room status report in accordance with departmental procedures.
• Contact managers to resolve discrepant rooms.
• Monitor and track status of out of order rooms; update accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
• Communicate department and guest needs as they arise with respective Housekeeping personals by beeper, radio, or cell phone.
• Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.
• Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.
• Issue Housekeeping items to Room Attendants for delivery to guestrooms. Follow up on return of items.
• Establish and maintain filing procedures.
• Retrieve and distribute departmental mail.
• Type correspondence and reports as assigned.
• Maintain security and accurate record of all guestroom keys issued to Housekeeping staff.
• Prepare employee daily/weekly payroll and submit to manager.
• Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
• Promote positive relation with guests and employees.
• Document pertinent information in departmental logbook.
• Review status of incomplete work and follow up action with manager before leaving.
• Successful completion of the training/certification process

Qualifications

Education/Formal Training: High school graduate.

Experience: Previous secretarial experience.

Knowledge/Skills:

• Ability to input and access data in computer.
• Ability to use Microsoft Word and Excel.
• Ability to type 60 wpm accurately.
• Ability to promote positive relations with all telephone callers.
• Ability to ascertain callers' needs and comply with such to ensure callers' satisfaction.
• Ability to be a clear thinker who can remain calm in pressure situations.
• Ability to focus attention on details, be well organized and follow up.
• Ability to maintain confidentiality of guest information and designated hotel data.
• Ability to work with minimal supervision.
• Ability to remain in a stationary position for extended periods of time with limited movement.
• Ability to work cohesively with the Housekeeping staff and other departments as part of a team.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment: Prolonged sitting at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Accrue paid time off
• Community Service, and Holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $500 per referral)