Room Service Supervisor

Job Description

Job Description

Overview

Opportunity: Room Service Supervisor

Supervise room service operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction. 

 

Potential Career Path

Room Service Manager – Restaurant Manager – F&B Manager/Director

 

Essential Job Functions

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements. 
• Ensure compliance with state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly. 
• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Complete shift side work as outlined in the hotel’s operating policies and procedures.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous food service experience required, preferably in a supervisory role.

 

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It