Service Operations Coordinator

NCI Affiliates is a mission-driven nonprofit organization dedicated to empowering adults with intellectual and developmental disabilities to lead meaningful, independent lives. As a Service Operations Coordinator, you will play a vital role in supporting the daily operations of our programs and administrative functions. This position offers the opportunity to work in a collaborative, supportive environment where your organizational skills and attention to detail will directly contribute to the quality of services provided to individuals in our community. Join a passionate team committed to making a positive impact and helping others thrive.

Responsibilities

• Coordinate administrative and operational activities to ensure effective service delivery and departmental efficiency.
• Assist with maintaining client records, documentation, and case-related administrative tasks.
• Support employee oversight processes and help uphold administrative accountability.
• Monitor and maintain compliance with agency policies, state regulations, and federal requirements.
• Advocate for and uphold the rights and dignity of individuals served.
• Fulfill mandated reporter responsibilities by reporting suspected abuse, neglect, or exploitation.
• Coordinate resources, schedules, equipment, and materials to support program operations.
• Prepare reports, correspondence, presentations, and other documents as requested by the Director of Client Services.
• Provide administrative support for Vocational Services programs and activities.
• Maintain accurate files, invoices, contracts, and organizational records.
• Coordinate transportation and vehicle-related logistics for vocational work sites.
• Serve as a backup resource for administrative support functions across departments.
• Assist with special projects, operational improvements, and agency initiatives.
• Promote positive working relationships with individuals served, coworkers, families, and community partners.
• Perform driving and local travel as required.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work collaboratively as part of a team.
• Commitment to upholding the rights and dignity of individuals with disabilities.
• Proficiency with standard office software and documentation practices.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Willingness to perform local travel and driving as part of job duties.