Expediter

Description

Hourly Rate: $35.00

Basic Job Function: Expediter serves as the critical communication link between the kitchen and the front of the house team, ensuring seamless coordination, precision plating and exceptional guest experience. The Alan Wong's Expediter will uphold the highest standards of timing, presentation and quality control while maintaining calm and organized during peak service periods.

Essential Functions:

• Acts as central point of communication between culinary and servers.
• Manage ticket flow and ensure proper pacing of courses
• Ensures that all kitchen orders are prepared in a timely manner and according to menu and customer specifications.
• Monitor preparation times to maintain consistency and avoid delays.
• May also finalize the presentation of the plate and test the temperature of the food.
• Directs the kitchen and wait staff who are delivering completed orders, to keep orders flowing from the kitchen to the diners and maintain timely service.
• In charge of the final presentation of the plate, making sure it is dressed and garnished correctly and free from smudges or spills.
• They explain special orders to the cooks, and tell servers when the kitchen is out of a particular menu item.

Expectations:

• Candidate must possess exceptional organization, coordination and communication skills.
• Must be able to call out orders across a line and maintain composure in a loud, hot environment.
• Anticipate service challenges and proactively resolve issues before they reach the guest.
• Support servers with detailed dish descriptions when needed.
• Provide clear, concise direction to cooks and service staff.
• Foster teamwork between BOH and FOH to promote operational harmony.
• With hours of bending, standing and working in hot conditions, must be in good physical condition.

Education/Training Requirements:

• High School Diploma or General Education Diploma required.
• Culinary training and/or restaurant certifications preferred.

Experience/Skill Requirements:

• Minimum two (3-4) years restaurant and/or hotel food and beverage and/or culinary experience required.
• Strong understanding of culinary terminology and food preparation methods
• Previous supervisory experience preferred.
• Experience in a first-class, luxury restaurant and hotel preferred.

Leadership Skills: Essential for successful execution between the kitchen and floor.

• Sense of Taste and Smell
• Time Management skills and able to Multi-Task

Licenses/Certifications:

• Certification of tuberculosis clearance required.
• CPR and Standard First Aid Certification preferred.
• Food handler's permit or certification

Communication Requirements:

• Ability to communicate in English, both verbally and in writing.
• Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy, and must be able to articulate clearly.

Physical Requirements (Based on an 8-hour work day)_:

• Stand / Walk: __8__ hours a day
• Sit: ___ hours a day
• Drive: ____ hours a day

Lift/carry: (Occasionally = 1/3 workday. Frequently = up to 2/3 workday)

• 0-20 lbs. ?Not at all X Occasionally ?Frequently
• 21-50 lbs. ? Not at all X Occasionally ?Frequently
• 51-100 lbs. ? Not at all X Occasionally ?Frequently

Employee is required to:

• Bend: ?Not at all X Occasionally ?Frequently
• Squat: ?Not at all X Occasionally ?Frequently
• Kneel: ?Not at all X Occasionally ?Frequently
• Climb: ?Not at all X Occasionally ?Frequently
• Reach above shoulders: ?Not at all X Occasionally ?Frequently
• Perform Repetitive Hand Motions: ?Not at all X Occasionally ?Frequently

Other Physical Requirements:

• Ability to move, pull or push goods on a cart or hand truck weighing up to 75 lbs.
• Ability to lift up to 15 lbs.
• Ability to sit and stand for extended periods of time.
• Ability to move throughout the work area while performing the essential job functions.

Environmental Exposure:

• Indoors: ? Not at all X Occasionally ? Frequently
• Outdoors: ? Not at all X Occasionally ? Frequently

Other Requirements:

• Must maintain a neat, clean and well groomed appearance as outlined in the employee handbook.
• Must be able to work varying shifts and maintain attendance in accordance with the hotel's attendance policy.
• Ability to comply with hotel rules and regulations including policies.

Position Requirements

Full-Time/Part-Time
Full-Time

Shift
Various Shifts

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Req Number
ALA-26-00013

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.