Patient Access Representative 30 Hrs (M-F 1230pm- 7pm). Scheduling

Overview When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, protects patient confidentiality, and preserves patient safety. Extensive training, including Electronic Health Record (EHR), is provided. The team works in a fast‑paced, collaborative environment, helping our patients navigate their healthcare journey. Responsibilities Registration Registers patients presenting for visits, explains the registration process, and responds to patient questions. Processes patient co‑payments, co‑insurance, deductibles, and balances due; safeguards cash, checks, and receipts and reconciles the cash drawer at the end of each business day; assists patients with kiosk check‑in as needed. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. Counsels patients regarding non‑covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. Monitors patient waiting area for a smooth, efficient registration flow; advises patients of potential delays and takes steps to ensure a pleasant patient experience. Responds to patient concerns and potential patient safety issues accordingly; recognizes health conditions that pose a risk to others and follows appropriate procedures to contain risk. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments; sources include online questionnaires, offline materials, and subgroup searches. Establishes working relationships with staff of assigned clinical departments and understands and correctly applies unique clinical department scheduling protocols. Remains current on scheduling protocols and seeks management assistance when clinical department protocols do not meet patient needs to ensure safe patient care. Ensures all required key patient scheduling and registration information is captured and verified; key information includes referring physician information, insurance coverage, demographics, and contact information. Identifies and communicates issues that may impact the timeliness and accuracy of patient appointments to Patient Access management. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting; maintains productivity, quality, and accuracy levels; communicates regularly with the Supervisor and Manager. Pre‑Registration Efficiently registers patients, capturing and verifying all required information to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers’ compensation insurance, third parties, behavioral health, or others as required. Identifies records and verifies patient insurance coverage using real‑time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response. Applies the appropriate guarantor and insurance to each patient visit. Communicates financial clearance status to patients; advises patients of contract status, self‑pay status, and payment responsibility; schedules patients with Financial Counseling as needed. Minimum Qualifications High school degree or equivalent; Associate’s degree preferred. No licensure, certification or registration required. 1‑3 years of related work experience; proficiency with computer systems including web‑based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access). Able to work successfully in a fast‑paced, multi‑task environment requiring independent decision‑making; able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills Call Center and/or telephone customer service experience. Strong typing skills > 40 wpm. Knowledge of medical terminology. Bilingual written and verbal communication skills. Familiarity with EHR software. Benefits Pay Range: $20.50‑$27.59 per hour (base hourly wage, may be increased by shift differentials, call pay, premium pay, overtime, and other applicable compensation practices). Vaccination Requirement: All staff must be vaccinated against influenza as a condition of employment. Equal Opportunity Employer. Veterans and disabled applicants encouraged to apply. #J-18808-Ljbffr Beth Israel Lahey Health