Heavy Equipment Counter Representative

Job Description

Job Description

About Us

Wilson Equipment Company is a small business with headquarters in Lexington, KY, as well as 4 additional locations in Corbin, Prestonsburg, Louisville, and Elizabethtown.

We are a company committed to excellence in all aspects of our business. Our goal is to treat our employees and customers with dignity and respect while providing unbeatable service and a healthy working environment. We are looking for employees who desire to learn, grow, and use their skills to help Wilson Equipment Company thrive while also adding to their own business acumen.

Job Description

Wilson Equipment Company is currently seeking a Heavy Equipment Counter Representative for our Elizabethtown location. This Heavy Equipment Counter Representative is responsible for providing excellent customer service by assisting customers with their parts, service, and rental needs, utilizing parts catalogs and inventory systems, accurately identifying and selling parts, coordinating service requests, and supporting equipment rental transactions — all while maintaining a clean and organized counter area.

They should also be a personable problem solver who is able to adapt to their environment (including customers, suppliers, coworkers, manufacturers, etc.)! They should be able to complete tasks efficiently and properly.

Job Tasks

• Filling parts orders via phone, in-person, or online
• Assisting customers with service department needs, including writing up service requests, communicating status updates, and coordinating with service technicians
• Supporting the rental department by processing rental agreements, tracking equipment availability, and assisting customers with rental needs
• Shipping and receiving inventory, including parts orders, packing lists, and freight bills
• Maintaining warehouse inventory
• Technical support (assisting customers with basic troubleshooting, parts identification, etc.)
• Maintaining a clean and organized counter area
• Using computer software to process orders, service requests, and rental transactions accurately and promptly
• Handling returns and exchanges according to company policy
• Keeping all required documentation in an organized manner
• Performing other duties as needed

Required Qualifications

• High school diploma or equivalent
• Excellent customer service skills
• Ability to lift parts that weigh no more than 50lbs
• Ability to operate forklift for heavy parts (50lbs+)
• Excellent verbal, written, and interpersonal skills
• Detail-oriented
• Computer proficiency

Desired Qualifications

• Working knowledge in construction, heavy equipment, agriculture, and/or automotive industries
• Familiarity with online parts catalogs
• Experience with service coordination or dispatching
• Equipment rental experience
• Inventory management
• Customer service and/or retail sales experience

Application and EEO/AA Information

Applicants must apply online. Wilson Equipment offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Please contact any member of management at your nearest Wilson Equipment facility to do so.Wilson Equipment Company is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration of employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression and national origin – including minorities, females, protected veterans, and individuals with disabilities – and are encouraged to apply.

Why Choose Wilson?

Wilson Equipment Company is proud to offer over 125 years of excellent service to our customers, as well as an exceptional place to work for our employees! We are committed to providing our employees with a safe and healthy workplace, with an atmosphere of fairness that respects an individual's dignity, trust, and loyalty. We believe there are no limits to the capabilities of well-trained, well-supported, committed employees.Wilson Equipment Company cares about our employees and invests in them through competitive skill and experience-based pay, extensive specialized on-the-job training and continued education opportunities, programs that allow employees to actively pursue opportunities for advancement, a team environment comprised of people with complementary skills who have common goals, providing and laundering uniforms, tool allowances, incentive plans, and more. Wilson Equipment Company is also proud to offer the opportunity to participate in many benefits such as health, dental, life, and supplemental disability insurances, 401K, paid vacations and holidays, and weekly paychecks. We are looking for qualified candidates that will contribute to the Wilson Equipment story and who will carry our legacy and reputation forward.

Compensation/Benefit Details

• Job Type: Full-time
• Salary: Up to $20.00 per hour, based on experience and education
• Primary Benefits Available:
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Schedule: 8-hour shifts
• Work Location: In person — Elizabethtown, KY