Application Support Specialist

About Collabera: Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. Collabera awarded Best Staffing Company to work for in 2012 by SIA. Collabera listed in GS 100 - recognized for excellence and maturity Collabera named among the Top 500 Diversity Owned Businesses Collabera listed in GS 100 & ranked among top 10 service providers Collabera was ranked: 32 in the Top 100 Large Businesses in the U.S, 18 in Top 500 Diversity Owned Businesses in the U.S, 3 in the Top 100 Diversity Owned Businesses in New Jersey, 3 in the Top 100 Privately-held Businesses in New Jersey, 66th on FinTech 100, 35th among top private companies in New Jersey Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Accertify, a wholly owned subsidiary of American Express, is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Accertify is looking for an Application Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud. Accertify provides eCommerce merchants with the industry’s first end-to-end platform for combating fraud. Our application, called Interceptas, is built on a workbench platform that integrates all the features, tools and services a merchant needs to effectively and efficiently combat online credit card fraud. Responsibilities Support Specialists are responsible for technical support of current clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention platform. Provide technical support for clients such as troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when interruptions in their data feed are impacted. Develop and deploy fraud transaction screening rules and methodologies Configure Fraud Analyst user interface to Customer specifications Support existing and new clients regarding Interceptas system usage Develop additional tactics and other procedures to diminish Customers’ risk Work closely with Customers to identify new features and functionality for Interceptas Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed Develop strong relationship with Customers to deliver exceptional service and ensure that expectations are exceeded Act as a liaison between new and existing Customers and internal departments including Support, Operations, and Development teams. Manage and perform project implementation tasks such as implementing new processes. Examples include implementing a new line of business, implementing third party API services and product enhancements. Schedule: Monday, Tuesday, Wednesday, Saturday, Sunday 2 pm – 11pm CDT. Saturday and Sunday will be work from home, the weekdays will be in the office. Qualifications This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class customer experience. Bachelor’s Degree and/or 3+ years experience of application support experience required, preferably supporting software as a service (SaaS) Prior experience working directly with customers Experience troubleshooting an application Technical Skills around data manipulation Knowledge of SQL or XML is a plus Excellent written and verbal communication skills Experience with online credit card fraud prevention a plus. Additional Information HM is available to interview ASAP. If you are interested with the Opportunity please reach me View phone number on click.appcast.io #J-18808-Ljbffr Collabera