Service Engineer

Service Engineer Modern Process Equipment (MPE) · Chicago, IL · Full-time Chicago, IL (HQ), Full-time, Food & Specialty Coffee, 50-70% travel

ABOUT MPE

Nearly 60 years as the go-to technical partner for North America's food processing industry Over 90% of North American coffee processors run MPE grinders and conveying systems Family-owned, Chicago-based – Over 100 members, operations on three continents Industries served: specialty coffee, food manufacturing, craft brewing, pet food & more

THE ROLE

You're the person customers call when something's wrong – and the one they remember when everything goes right. As a Service Engineer, you'll travel across North America installing equipment, diagnosing complex problems, and ensuring systems run at peak performance. One week you're commissioning a grinder at a specialty roaster in Portland; the next, troubleshooting a conveyor at a major food manufacturer in Texas. No two visits alike.

WHAT THIS ROLE IS NOT

NOT MONOTONOUS Every customer site is different – boutique roasters, large‑scale processors, craft breweries. No two days look alike. NOT A DESK JOB If variety and travel energize you, this job is built around that lifestyle – not despite it. NOT SOLO WORK You're in the field with full backing from engineering, sales, and operations. Never on your own.

RESPONSIBILITIES

TECHNICAL EXCELLENCE

Install and commission equipment at customer facilities nationwide Diagnose and resolve mechanical, electrical, and process‑related issues – often under pressure Perform preventive maintenance and system optimization to maximize uptime Deliver hands‑on training that empowers customers to operate their equipment confidently

CUSTOMER PARTNERSHIP

Represent as the trusted technical face of the company – professionalism builds lasting relationships Translate complex technical information clearly for operators, plant managers, and executives Identify opportunities for customers to get more from their systems

DOCUMENTATION & COLLABORATION

Write clear, detailed service reports and technical documentation after each visit Coordinate own scheduling and travel logistics efficiently Feed field insights back to engineering and sales – your perspective from the floor is invaluable

REQUIREMENTS

TECHNICAL FOUNDATION

Hands‑on experience with processing equipment, ideally in food or industrial manufacturing (preferred) Strong mechanical and electrical troubleshooting skills – real problems in real facilities Comfortable with PLCs, motors, drives, and industrial control systems Valid driver’s license; ability to travel domestically 50-70% Occasional travel to Canada and Mexico

PROBLEM‑SOLVER MINDSET

Works through problems methodically and doesn’t leave a site until the issue is resolved Curiosity‑driven – wants to know why it works, not just how to fix it Adapts when customer needs shift the schedule – flexibility is part of the job

PEOPLE SKILLS

Explains technical concepts in plain language without talking down to customers Customer success is personal – done when equipment runs, done when customers are confident Natural collaborator who works well across departments Projects professionalism and inspires confidence on site

GROWTH ORIENTATION

Actively adds to technical knowledge – industry moves fast Takes feedback seriously and uses it to improve Builds a career in technical service, not just fills a role

BENEFITS

Competitive salary Health, dental & vision 401(k) with match PTO & holidays For the right person, this is a career that genuinely doesn't get old. Ready to see the world and solve hard problems? Apply today. #J-18808-Ljbffr Modern Process Equipment Corporation