Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support health insurance enrollment operations in New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing detailed information accurately, and working in a structured customer-focused environment. The team provides thorough training, making this a strong fit for candidates who bring strong administrative and communication skills, even without prior industry experience.

Responsibilities:
• Assist individuals with benefits enrollment questions and provide clear, attentive support throughout the process
• Enter and update numeric and alphanumeric information with a high degree of accuracy in internal systems
• Review forms and submitted details for completeness, consistency, and potential discrepancies
• Communicate with customers and team members using email and other standard office tools to resolve outstanding items
• Maintain organized electronic records and documentation related to enrollment activity
• Use Microsoft Excel, Word, and Outlook to track work, prepare communications, and manage daily tasks
• Follow established procedures, training guidelines, and quality standards while handling sensitive information
• Contribute to a high-volume service environment by managing assigned tasks efficiently and meeting deadlines• Strong data entry skills, including both numeric and alphanumeric accuracy
• Working knowledge of Microsoft Outlook, Excel, and Word
• Ability to communicate clearly and professionally with customers and internal teams
• High attention to detail and commitment to maintaining accurate records
• Comfort working in a fast-paced, process-driven environment
• Ability to learn new procedures quickly through structured training
• Strong organizational skills and the ability to manage multiple tasks effectively