Customer Service Representative

Job Description

Job Description

Customer Service Representative

Are you looking to make a career change to an innovative company? This exciting opportunity as a Customer Service Representative offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, paid PTO etc. Does this position match your future career goals? Then this Customer Service Representative could be the right fit for you.

Responsibilities:

• Serve as the primary point of contact for customers regarding questions, issues, and requests related to company products and services
• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide introductory and ongoing product information, including explanations of product manuals and service features
• Troubleshoot customer issues, investigate concerns, and determine appropriate resolutions
• Handle and resolve customer complaints while maintaining a positive customer experience
• Follow up with customers to confirm satisfaction with products or services received
• Access, review, and update customer account information using internal databases
• Maintain expert knowledge of company products, services, and policies
• Identify opportunities to recommend additional products or services that may benefit customers
• Escalate complex or unresolved issues to the appropriate internal teams when necessary
• Experience assisting with prospecting, cold outreach, and maintaining accurate sales records
• Assist the Sales Team with servicing existing accounts and supporting day-to-day account management activities
• Manage new leads in HubSpot (Salesforce) and ensure accurate entry, tracking, and updates throughout the sales pipeline
• Support onboarding of new customers, ensuring smooth transition from sales to implementation/service teams

Required Experience:

• High school diploma or GED
• 1–3 years of customer service experience
• Sales Administrator / Sales Development Representative
• Strong reliability with the ability to maintain consistent attendance
• Legal authorization to work in the United States (sponsorship is not available for this role)

Benefits:

• Dental insurance.
• Health insurance.
• Paid time off.
• 401(k).
• 401(k) Matching.
• Profit Sharing.
• Vision insurance.
• Direct Hire.

You should be proficient in:

• Customer Service
• Business-to-Business (B2B)
• Business-to-Consumer (B2C)
• Outside Sales
• Inside Sales