Dispatch - Customer Service Representative

Job Description

Job Description

Neil Slattery Plumbing, Heating, & Cooling is currently hiring for a full-time Dispatch - Customer Service Representative to help keep our office running smoothly and our services scheduled, and technicians dispatched in the Farmingdale, NJ area. This full-time HVAC and plumbing dispatcher and customer care position earns a competitive pay of $18 - $24 an hour, depending on experience.

In addition to competitive pay and our positive company culture , we offer our Dispatch - Customer Service Representatives the following benefits:

• Paid time off (PTO)
• Health, dental, and vision insurance

If we've piqued your interest, and you're ready to apply, it's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon!

DAY-TO-DAY

As our Dispatch - Customer Service Representative, you take the lead when it comes to seamless office operations and making satisfied customers. Each day, you interact with customers to make sure their HVAC and plumbing issues are identified, and our technicians and services are scheduled and dispatched. Further, your positive and personable demeanor allows you to stay calm, cool, and collected even when issues and concerns arise. You handle everything with patience and professionalism, so you can focus on answering questions and finding viable solutions. Further, you maintain open lines of communication with our customers to keep them up to date with their services, and you even assist technicians when needed. A clean and tidy workspace allows you to focus on customers and your responsibilities as a dispatcher. Ultimately, we rely on your knowledge, expertise, and strong work ethic to ensure the success of our company and the overall satisfaction of our customers!

ABOUT NEIL SLATTERY PLUMBING, HEATING, & COOLING

Neil Slattery Plumbing, Heating, & Cooling was originally founded in 1993 as a plumbing company but later expanded to include HVAC services as well. We're a growing second-generation company that serves the Monmouth and Ocean Counties. Our mission statement is to "provide our clients with exceptional services at the best value and exceed their expectations," and we take that to heart.

Here at Neil Slattery, we strive for balance, so we like to have an upbeat and fun atmosphere where we also work hard and take quality service seriously. We value our team of technicians, so we have weekly training to set goals and make adjustments as needed. The excellent customer service we provide wouldn't be possible without our highly skilled team, so we offer great pay and generous benefits to express our appreciation .

OUR IDEAL CANDIDATE

• Customer Service Rockstar - genuinely enjoys listening and serving the needs of others
• Motivated - takes initiative to get things done
• Team Player - works well with others and enjoys being on a team
• Personable - can make connections with a variety of people and personality types
• Organized - can manage a variety of tasks and details without sacrificing quality, efficiency, or accuracy

If this sounds like you, keep reading!

REQUIREMENTS

• 18+ years old
• Exceptional computer skills
• Valid driver's license

Dispatch and customer service experience is preferred but not required. If you meet the above requirements, we need you. Apply today to join our HVAC and plumbing team as a Dispatch - Customer Service Representative!

Location: 07727