Customer Service Representative - Electrical Parts

Customer Service Representative - Electrical Parts

There's a place for you at Viking Electric. A career at Viking Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Viking Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building you can find it here. We operate throughout the Midwest and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe. Being "Powered by Difference" means we respect and value diverse perspectives. At Viking Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Customer Service Representative

Location: Minneapolis, MN

Job type: Full time

Schedule: Standard day time hours, Monday - Friday (in office)

Hourly pay: $25.75/hr - $32.00/hr (pay increases in range with electrical parts sales experience brought to role)

Compensation for this position includes hourly pay, short-term incentive bonus, and full benefits package offerings. The exact amount of base salary may vary based on experience and skills brought to the role as well as the geographic location of the role.

What You'll Do

As a Customer Service Representative, you will accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales-related functions. This may be received directly from the customer delegated by Account Manager or Account Representative. On a typical day, you will:

• Take orders over the phone, and through email
• Provide 2nd level support for Counter Sales
• Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
• Maintain knowledge of and promote our entire e-business platform.
• Call the Credit Department as needed regarding credit hold orders.
• Assemble drawings and cut sheets.

What You Bring

Requirements:

• High school diploma.
• 1-2 years' experience in customer-facing role.
• Basic computer skills for entering orders.
• Willingness to learn about our products through on-the-job training.
• Must be authorized to work in the United States without VISA sponsorship now or in the future.
• Preferred, but not required: Experience in the electrical, mechanical, HVAC, plumbing, or construction industries.
• 1-2 years of post-secondary education or equivalent experience.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition Reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.