Tier 1 Help Desk Lead — High-Volume IT & CX Leader
International Executive Service Corps
NuAxis is seeking a highly motivated Tier 1 Help Desk Lead to oversee the WMATA Tier 1 Service Desk, supervising a team of technicians in a high-volume environment. You will drive first-call resolution, ensure service levels, coach staff, and collaborate with Tier 2 for seamless end-user support, with a focus on efficiency and customer service excellence. This full-time leadership role requires ITIL knowledge, strong communication, and proven ability to manage staffing, schedules, and reports on #J-18808-Ljbffr International Executive Service Corps
Vacancy posted 1 day ago
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