Telecomm Operator

Telecommunications Operator

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

This job is located in Rockford,IL

PRN as needed- very limited benefits

Variable shifts

Will have to train on all three shifts, most heavily on 1st & 2nd. Must be willing to pick up 3rd shifts.

Position summary: The telecommunications operator provides a positive first impression to callers and matches his/her request to available resources/services. Serves as a resource to internal/external callers regarding the physicians, mission partners, and services associated with this OSF facility and region. Responds in a calm, professional manner in handling patient/family concerns and effectively uses a variety of communication methods to respond to emergency situations.

Required qualifications: Education High School diploma or GED Experience Phone systems work or customer service, 1 year Other skills or knowledge - Strong customer service and interpersonal communication skills, keyboarding, knowledge of phone systems and basic computer software applications.

Preferred qualifications: Experience - Prior switchboard operator experience, especially in healthcare setting, 1-2 years.

OSF HealthCare is an Equal Opportunity Employer.