Senior Product Manager, Experience

GEICO . For more information, please .## Senior Product Manager, ExperienceGEICO is seeking a **CX**‐**focused Product Manager** with deep expertise in **payments and billing experiences** to help shape how millions of customers pay for and manage their insurance. This role focuses on designing and delivering **simple, intuitive, and reliable CX** across web, mobile, and other servicing channels—while navigating the complexity of insurance, compliance, and scale. You will partner closely with CX designers, engineering, data, legal, and treasury to modernize and evolve GEICO’s payment journeys, ensuring customers can pay, manage policies, and resolve issues with confidence and ease. Responsibilities: The ideal candidate is excellent at: Collaborate with engineering to implement to modernize customer experience **AI-driven Customer Experience/Service solutions**Work with compliance, legal, and risk teams to ensure payment experiences meet **regulatory and security standards** while remaining customer‐friendly. Communicate clearly through PRDs, experience flows, roadmaps, and executive updates. Basic Qualifications: At least 10+ years of experience in Product Management building complex software with a strong emphasis on **CX**‐**led digital products**. Experience in **insurance, financial services or ecommerce** Ability to define and track **CX KPIs** (completion rate, payment success, self‐service adoption, CSAT) Experience running **A/B tests and CX experiments** to validate design and product decisions functional collaboration skills**Preferred Qualifications:** MBA or equivalent experience Experience improving **self**‐**service experiences** to reduce customer contact volume. Experience with **generative AI, LLM**‐**powered products, or conversational interfaces**. Strong analytical skills with experience using **conversion funnels, drop**‐**off analysis, and payment success metrics** Demonstrated experience in **payments ecosystems** (Card and bank payment processing, APMs, payment lifecycle, recurring payments) * Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.* Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.* Access to additional benefits like mental healthcare as well as fertility and adoption assistance.* Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. #J-18808-Ljbffr