Field Support Technician

Job TitleJob Overview: Pay Range: $20.00hr - $25.00hr Requirement/Must Have:Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations.Experience supporting enterprise or healthcare environments preferred.Strong hands on experience with Windows desktops and laptops.Experience with common peripherals and printers.Knowledge of basic networking concepts.Experience with remote support coordination tools.Familiarity with ITSM tools, preferably ServiceNow.High attention to detail and documentation discipline.Ability to work independently onsite with accountability.Strong verbal and written communication skills.Ability to function under pressure in clinical environments.Strong sense of ownership and reliability.Willingness to travel within assigned field region.Flexibility for after hours or emergency support when required.Adherence to organizational security and safety policies.Responsibilities:Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity.Provide physical presence and smart hands capabilities for environments where uptime and speed impact operations.Execute physical, device level, and site specific support activities as an extension of IT operations.Act as the primary onsite technical resolver for incidents escalated by the Service Desk.Provide in person support for clinicians, nurses, researchers, and corporate staff.Resolve hardware, OS, and peripheral issues including laptop/desktop failures, boot, driver, and performance issues.Perform full IMAC lifecycle activities including new device deployments, refreshes, and workstation setup.Configure devices according to standards, images, and security baselines.Ensure replaced assets are returned, secured, or disposed of correctly.Replace faulty components and coordinate warranty or vendor repairs.Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.Follow hospital and clinic access protocols and infection control zone requirements.Accurately update ServiceNow tickets with actions performed, parts replaced, and user confirmations.Maintain accurate asset records including device assignment, location changes, and serial numbers.Perform regular site walk throughs to proactively identify device issues and validate workstation standards.Communicate clearly with Service Desk Leads on ticket progress and access challenges.Travel within assigned 30 mile radius to provide field support.Maintain professional, courteous, and respectful conduct within healthcare locations.Due to nature of job The candidate must have Ability to lift and move IT equipment safely.Skills:Windows Desktops.Laptops.Printers.Peripherals.Networking Concepts.ServiceNow.ITSM Tools.IMAC.Hardware Troubleshooting.Asset Management.Smart Hands Support.Qualification And Education:4+ years of experience in IT Deskside or Field Support.