Product Owner Sr

Senior Product Owner

We are looking for a Senior Product Owner who will:

1. Liaise with key stakeholder (Strategic Architecture community) to understand the product roadmap and strategic vision.
2. Collaborating with Product Management to align Encompass deployment, operational capability, and roadmap delivery.
3. Liaise with System and Strategic architects to understand technical direction including 'architectural runway'.
4. Define and maintain an effective feature backlog aligned with the roadmap and architecture.
5. Define feature scope including acceptance criteria for all features.
6. Communicate business context for epics and features to the development teams.
7. Have a prioritized backlog ready for each Program Increment planning.
8. Act as a proxy for the customer during development activities to provide feedback on fitness and usability.
9. Act as a proxy for the end user persona's to ensure all documentation are written from their point of view.
10. Accept features that are done according to an agreed definition of 'done'.
11. Promote usage of AI for help improve both production improvement and work practices.
12. Communicate scope to stakeholders throughout delivery.
13. Interact with various departments like Professional Services, Managed Services, Platform Engineering etc to gather end user feedback and funnelling them in our product roadmap.

You should have:

• Tertiary qualifications in computer science or a related discipline.
• 10+ years of overall experience. Prior Architect/Product Owner experience is good to have.
• Demonstrate a strong understanding of Agile and Scrum. Experience with scaled agile practices is favourable.
• Experience with ADO and DevOps.
• Strong hands-on development experience in the past.
• Demonstrating strong command on written and verbal communication skills
• Ability to understand technical design concepts, current implementation and future enhancements on a technical scale.
• Having fair understanding of cloud technologies, preferable AWS, but others are welcomed too.
• Having exposure to container, container orchestration tools such as Kubernetes will be preferred.
• Have experience with Encompass product deployment and a strong understanding of operational pain points and usability challenges.
• Having exposure to Operations and Deployment models in production environments.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at View phone number on click.appcast.io or email us at View email address on click.appcast.io. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.