Remote IT Operations Leader — Production Support & SLA
HealthEdge
- Remote job
HealthEdge is seeking an IT Technical Operations Manager to oversee production support and technology delivery for our HealthPlan customers. You will drive SLA reporting, incident resolution, and operational excellence while coordinating with onshore/offshore teams and vendors. The role requires heavy focus on service management, change coordination, and customer interaction in a remote US environment. Strong communication and SQL skills are essential. #J-18808-Ljbffr HealthEdge
$80k - $100k
...Job Description The Technical Support Operations Lead is responsible for... ...operational health, including SLA performance, support workflows... ....g., release communications, product updates, and support insights... ...parental leave Location : Remote, US. Candidate must be...Remote workTemporary workLocal areaImmediate startWorldwideFlexible hoursNight shift- Fetch is seeking a Manager of IT Operations to lead the day-to-day IT Operations team, own SLA performance, and drive a disciplined operating rhythm. You will manage... ...IT Operations function to the next level. This remote role lets you work from anywhere in the United States...Remote job
$150k - $175k
...Operations Manager, Solution Engineering & Services New York Office; Remotely in the USA Location: Remote (US / EU friendly... ..., one where customer support is no longer... ...the rigor of a BizOps leader with the delivery instincts... ...taxonomy design, and SLA governance...Remote workWork at office- ...Reports to: Data Feed Support Manager Purpose The Production Support Engineer (Overnight... ...them to the partner within SLA, without waiting for the... ...under time pressure, and operates with discipline from documented... ...Benefits: Hybrid, remote and flexible on-site work...Remote workPermanent employmentFull timeContract workTemporary workWork at officeLocal areaWork from homeHome officeMonday to FridayFlexible hoursShift workNight shiftDay shift
- Direct Recruiters Inc. is seeking an IT Specialist to support our Information Technology department... ...user support, hardware management, and remote office setup. The role requires hands... ...with a focus on secure, scalable IT operations. You will work onsite in Solon, OH,...Remote workWork at office
- Our Senior Technical Operations Support Specialist plays a vital role within our organization.... ...minimal supervision supporting daily production operations at the Sugar Land facility... ...facilities and industry-first dedicated remote distribution capabilities provide ready...Remote workFull timeWork at officeWeekend work
$175k - $220k
...Commissioning Program Manager to join our team to support our growth in the US and Canada data... ...Manage development of detailed Standard Operating Procedures (SOPs) and Methods-of-... ...conditions, and internal considerations.Location:Remote -Atlanta, GA, Chicago, IL, Dallas, TX,...Remote workFull timeFor contractorsFor subcontractorLocal areaWork from homeNight shift- ...Facilities Manager As Facilities Manager supporting our Mechanical Facilities, you will lead the safe, reliable, and efficient operation of mission-critical mechanical systems... ...performance, quality, documentation, and SLA adherence. Drive troubleshooting and response...Remote workFor contractors
- ...Overview CVP is seeking an experienced IT Operations & Maintenance Lead to oversee day-to-day IT operations, end-user support, remote troubleshooting, and service desk management... ...management, change management, and SLA tracking. Oversee a team of IT support...Remote work
- ...tickets to appropriate site IT L1/L2 or Global IT team.... ..., L1/L2 and Global IT support teams and vendors Close... ...for time sensitive product impact incidents Create... ...closed within the stipulated SLA Onsite event support... ...IDF/MDF switch stack for remote access support/troubleshooting...Remote workContract workFor contractorsWork at officeLocal areaWork from home
$73k - $174k
...IT Manufacturing Service Delivery Manager At... ...Cincinnati OH / Hybrid / Remote Job Description: We... ...end service delivery, support operations, and continuous... ...actions (CAPA) Ensure production support readiness during... ...accountability for SLA adherence, issue resolution...Remote workFull timeContract workLocal area- ...company, that develops IT solutions wherever global businesses operate. Transforming into a technology... ...Manager - Operations Support with minimum 2 years of... ...that supports production uptime, quality, and efficiency... ...Qualifications: Large/remote team leadership; ability...Remote workContract workWork experience placementCasual workWork at officeWorldwideMonday to FridayShift workAfternoon shift
- ...Kernelmode is looking for a LINUX Admin (M/F/D) to support the configuration and maintenance of our Linux-based infrastructure. You'll assist with system updates, troubleshooting, and contribute to automation and documentation efforts. The ideal candidate should have initial...Remote workWork from homeFlexible hours
- ...Facilities Manager Supporting Electrical Facilities As a Facilities... ..., reliable, and compliant operation of mission-critical electrical... ..., procedural discipline, and SLA performance. Oversee troubleshooting... ...technicians and frontline leaders to reinforce safety,...Remote workFor contractors
- ...Driverseat is looking for a LINUX Admin to support and maintain their Linux-based infrastructure. This role requires initial hands-on experience with Linux and an interest in containerized environments like Docker or Kubernetes. The position offers a modern workspace,...Remote workWork from homeFlexible hours
$115k - $225k
...cloud platform that supports developers and... ...training through to production deployment, without... ...-day data center operations. This role balances... ...issues, ensuring SLA adherence and rapid... ...-on experience in IT, networking, or... ...secondary caregivers. ~ Remote work reimbursement...Remote workTemporary workImmediate start$110k - $160k
...from research to production with less friction... ...enterprises. Lightning AI operates globally with... ...and manager support as products. You'... ...team, managers, and leaders make better decisions... ...systems behind it: knowledge bases,... ...ticketing and routing, SLA and quality...Work at officeWork from homeFlexible hours$110k - $160k
...from research to production with less friction... ...enterprises. Lightning AI operates globally with... ...and manager support as products. You’... ...team, managers, and leaders make better decisions... ...systems behind it: knowledge bases,... ...ticketing and routing, SLA and quality...Contract workFor contractorsFor subcontractorWork at officeWork from homeFlexible hours- ...Field Service Technician – IT The Field Service... ...provides hands‑on technical support for end users at the... ...issues in a fast‑paced, production environment. The ideal... ...Citrix issues Provide remote support using tools such... ...performance indicators, SLA adherence, customer...Remote work
- ...in Eden Prairie, MN, is seeking a Technical Support Engineer I. You will handle HID RTLS product questions via phone, email, and remote sessions, diagnose issues with location... ...document everything in Salesforce while ensuring SLA compliance. You will support healthcare and...Remote work
- HID is seeking a Technical Support Engineer to deliver high-quality support for HID products via phone, email, and remote sessions in the Eden Prairie, MN area. You will resolve issues... ...support escalation to Engineering, ensure SLA compliance, and participate in after-hours...Remote work
- HID Global is seeking a Technical Support Engineer in Eden Prairie, MN to deliver... ...-quality technical support for HID products across phone, email, and remote channels. You will resolve customer... ...will document interactions, ensure SLA compliance, and assist in handoffs to...Remote work
- ...looking for an experienced Field Support Engineer to provide hands-on... ...configure, upgrade, and replace IT equipment Support conference room... ...and service requests within SLA requirements Support new-hire onboarding... ...documentation Collaborate with remote support teams, vendors, and...Remote work
- ...Category):Sales, Marketing & Product ManagementJob Schedule: Full... ...Energy is a pioneering technology leader helping to increase access to... ...on and factories running to supporting hospitals and schools, our... ...Saint-Laurent, Quebec, Canada; Remote - Quebec, CanadaType: Full...Remote workFull timeWork from home
- ...Dosimetry Services (DSD) Product & Manufacturing IT Operations Specialist acts as the escalation... ...daily operational support for manufacturing systems... ...customers. # Partners with DSD leaders to assist in action plan... ...meetings, on-site and remote, with stakeholders and facilitators...Remote workWork experience placementWork at office
- ...Role: Manufacturing IT Support Engineer Atlanta, GA 30328/ 100% Remote Hire Type: contract (6+ Months) $43/hr... ...updates and assist in preparing operational reports Triaging of issues and... ...Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery...Remote workFull timeContract workWork experience placement
$200k
...embedding AI directly into field operations. Founded by builders and... ..., we're now launching production-ready AI agents, starting with... ...deliverables. Provide post go-live support to include recurring check in... ...long-term work options (remote and hybrid) Free lunch provided...Remote workFull timeLive inWork at officeFlexible hours- ...work, Synthesia develops products to enhance visual... ...alongside the founders and operators of Stripe, Datadog, Miro... .... Location: Europe remote or London hybrid... ...complexity of securing it. Our Application Security... ...Responsibilities: Lead, support, enable and grow the AppSec...Remote workFull timeWork from homeFlexible hours
- ...currently seeking a Sr Production Support Engineer to join our team... ...performance and SLA compliance.Investigate,... ...including business, risk, and IT stakeholders.... ...and technology services leader, serving 75% of the Fortune... ...While many positions offer remote or hybrid work options,...Remote workWork at officeFlexible hoursWeekend work
$27 - $33 per hour
...Service Delivery Field Support Engineer (L1) is an... ...Level Agreement (SLA) conditions.The... ...installed, tested and operational.Ensures that any... ...stakeholders including client IT environments,... ...first line remote and onsite technical... ...technology services leader, serving 75% of the...Remote workFull timeTemporary workFlexible hoursShift work
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