Client Service Coordinator

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Summary of Job Purpose and Function The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Essential Responsibilities and Tasks Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. Encourage hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications / Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Prevention Care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience (Can Do) Ability to multi‑task – Manages multiple tasks at one time, quickly and accurately shifts attention among tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; demonstrates exceptionally strong written and verbal communication skills. Organizational ability – Demonstrates a systematic approach in carrying out assignments; is very orderly and excels at turning chaos into order. Problem solving skills – Identifies, analyzes and solves problems; translates problems into practical solutions. Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Intellectual ability – Accurately and consistently follows instructions delivered in oral, written or diagram format; can provide directions. Mathematical ability – Adds, subtracts, multiplies and divides; computes rate, ratio and percent; converts units of measurement. Computer skills – Comfortably and confidently uses a computer and specialized software; Microsoft Word, Excel, Access, Outlook, etc. Attitudes (Will Do) Initiative – Shows willingness and aptitude to use own discretion in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals; exhibits honesty, discretion, and sound judgment. Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others. Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence – Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency – Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. Special Working Conditions Abilities: work at a computer for long periods, be confident around pets (dogs, cats, birds, reptiles, etc.), work more than 40 hours per week, including weekends and evenings. Requires mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently. Noise level in the work environment is moderately high. Requires ambulatory skills to perform duties while at hospital; stand, walk, stoop, kneel, crouch, climb, lift up to 50 pounds, good hand‑eye coordination, and visual acuity to use a keyboard and operate equipment. Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances. Experience, Education and/or Training High School Diploma or equivalent preferred. At least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances. One year related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Equal Opportunity Employer Statement Banfield Pet Hospital is a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. Pay Range The pay range for this role is $16.16 - $20.66 hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) with company match Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs) Paid Time Off and Holidays Top‑Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions Associate Life Insurance (company‑paid) & Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Paid Parental Leave for birth and adoption Continuing Education Allowance (for Eligible Positions) Backup Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy program Voluntary Protection Benefits Legal Plan and Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services #J-18808-Ljbffr