Experienced Service Advisor - Well Established Family Shop Since 1982

Service Advisors: Ever feel like you’re the only one holding everything together… Meanwhile, your paycheck doesn’t reflect it?

Maybe you’re juggling customers, chasing techs, fixing miscommunication, and keeping the day from falling apart… while dealing with  weak systems, inconsistent workflow, or a shop that just isn’t set up for you to win.

Or maybe you’re in a decent spot… but deep down, you know you could be  earning more, running smoother days, and actually enjoying the work again.

Here’s the truth most shops won’t say:

Even the best advisors struggle in the wrong environment.

If that’s been your experience… keep reading.

At DeBoer’s Auto, we’ve spent the last 40+ years building a shop where  strong advisors can actually thrive.

That means:

• A steady flow of work and customers who trust your recommendations
• A team of  solid technicians who make your job easier—not harder
• Clear processes and leadership that remove chaos instead of creating it
• A culture where you’re  respected for what you bring to the table—and paid accordingly

And the best part?

We’re growing, and we’re looking for an experienced Service Advisor who’s ready to step into a role where  things just… work.

So, if you’re ready for a shop that finally matches your level - let’s talk.

✅ HERE’S WHAT WE PROMISE OUR ADVISORS:

• $75,000 - $130,000
• No weekends - ever
• 401(k) with company match + profit sharing (build real financial security)
• Health coverage options (including dental + vision availability)
• Long-term disability coverage (company-supported)
• $500 Lifestyle Spending Account (LSA)– use it for life outside of work (fitness, education, personal expenses, and more)
• Strong, experienced technicians – no babysitting or constant cleanup
• Clear processes and organized workflow so your days run smoother

✓ 5-DAY WORK WEEK (NO WEEKENDS!)– Your time outside the shop matters. Recharge, spend time with your family, and come back sharp.

✓  WE WILL KEEP YOU BUSY – We’re a well-established, growing shop with a steady flow of customers. You won’t be sitting around waiting for opportunities—you’ll have plenty of chances to produce and earn.

✓  WELL-ORGANIZED AND EFFICIENT WORK ENVIRONMENT – We don’t tolerate chaos. Our systems and workflow are designed to keep the day running smoothly so you can focus on helping customers and closing work.

✓  YOU WILL BE APPRECIATED (OPEN-DOOR POLICY)– This is a family-owned shop with decision-makers onsite. Your input matters, your voice is heard, and you won’t be ignored or pushed aside.

✓  YOU WILL ALWAYS KNOW WHERE YOU STAND – Clear communication, structured processes, and transparency across the board. No guessing, no politics, no favoritism.

✓  WE’VE GOT YOUR BACK (NO DRAMA!)– Life’s too short for toxic shops. We run a team-first environment where people respect each other and work together.

✓  WE WILL HELP YOU BECOME MORE VALUABLE (WE INVEST IN YOU)– We believe in growth. As the shop expands, there are real opportunities to step up, take on more responsibility, and build your career.

✓  YOU WILL NOT BE MICROMANAGED – We trust experienced professionals to do what they do best. You’ll have the support you need—without someone constantly looking over your shoulder.

✓  YOU WILL BE A PART OF SOMETHING SPECIAL – Serving the community for 40+ years, with a strong reputation and loyal customer base. When you win, the shop wins, and the customers win.

HERE’S WHAT WE STAND FOR AND HOW WE TREAT OUR CUSTOMERS:

✓ 900+ REVIEWS and a 4.9-STAR RATING!– Our customers don’t just come in once… they come back again and again because they trust us to do the job right. That kind of reputation doesn’t happen by accident - it’s built over 40+ years of doing things the right way.

See what our customers have to say:

✓  WE BELIEVE AUTO REPAIR SHOULD BE DONE RIGHT – No shortcuts. No guesswork. Just honest recommendations and quality work that keeps people safe and confident on the road.

✓  WE BUILD TRUST - NOT JUST REPAIR ORDERS – As a Service Advisor, you’re not here to “sell”… you’re here to guide customers, earn their trust, and help them make the right decisions for their vehicle.

✓  WE TAKE CARE OF OUR CUSTOMERS - AND IT SHOWS – When people feel respected and taken care of, they say yes more often, come back more frequently, and refer others. That makes your job easier—and more profitable.

✓  WE’RE A SHOP PEOPLE FEEL GOOD ABOUT COMING TO – Our mission is simple: help our customers live life uninterrupted. When you’re part of a shop like that, conversations are easier, relationships are stronger, and the work actually feels good.

ABOUT DeBoer’s Auto:

DeBoer's Auto has been part of Northwest New Jersey since 1982, when Bill DeBoer, Sr. opened his doors in Newton doing what he knew best: body work and used car sales. Bill Sr. had immigrated from Holland as a two-year-old, grown up with a hands-on fascination for cars, and spent 13 years building vehicles at Ford's Mahwah assembly plant before striking out on his own.

When New Jersey began licensing body shops in 1986, Bill Sr. adapted without missing a beat — shifting his focus entirely to used car sales and eventually relocating the business to Hamburg, NJ, where the DeBoer name became a trusted fixture in the community.

In 1997, his son Bill Jr. joined the business after graduating from Penn State with a degree in Business Management and a Certificate in Automotive Technology. Bill Jr. saw where things were headed — vehicles were getting more complex, and customers needed a shop they could actually trust with the technology under the hood. He built out a full service and repair operation alongside the car sales side, investing in diagnostics, training, and the kind of systems that a modern shop requires. He holds an Automotive Manager accreditation from AMI, a NIADA Certified Master Dealer designation, and ASE Master Technician certifications including L1 Advanced Engine Performance.

When Bill Sr. retired in 2016, Bill Jr. stepped into the role of Visionary and CEO — and made a deliberate call: sunset the retail car sales and go all-in on mechanical repair. No distractions. Just a focused, high-tech service operation built entirely around taking care of the vehicles customers already own.

That's what DeBoer's is today — and has been ever since.

More than four decades after those first days in Newton, the commitment is the same: honest work, skilled hands, and every repair backed by a 36-month/36,000-mile nationwide warranty.

Helping people live life uninterrupted. Not a slogan. The standard we hold ourselves to every day.

CORE VALUES

Lead From Every Seat - Everyone owns outcomes, drives improvement, and leads with accountability. Leadership isn’t a title; it’s an expectation

Precision in Motion - Every system, process, and repair runs with accuracy, consistency, and purpose — no wasted motion, no surprises.

Innovate to Eliminate -  Constantly find better, faster, and smarter ways to eliminate friction — for customers, teammates, and the business

Trust at Every Turn - Transparent communication, consistent delivery, and integrity in every interaction — that’s what keeps customers’ lives uninterrupted

Requirements

SKILLS AND TRAITS THAT HELP YOU SHINE IN THIS ROLE:

• Have 5+ years of experience as a Service Advisor in a professional repair shop
• Are confident communicating with customers and can  build trust without being pushy
• Understand how to  present work clearly and close jobs in a way that feels natural
• Can  manage multiple moving parts without getting overwhelmed
• Work well with technicians and know how to  keep things flowing between the front and back
• Take ownership of your role—you don’t wait to be told what to do
• Bring a  positive, team-first attitude (no drama, no ego)

However, you probably won’t enjoy this role if you:

• Need constant direction or supervision
• Avoid difficult conversations with customers-
• Struggle in a structured, process-driven environment
• Prefer “just getting through the day” instead of performing at a high level