Assistant Rooms Operations Manager

Candidates should preferably have prior experience in a similar role with reputed hospitality organizations.

• Good English communication skills
• Positive attitude and willingness to learn and grow
• Attractive salary and benefits are offered to the right candidate
• Only shortlisted candidates will be contacted

A  Rooms Division Manager leads and runs all hotel departments related to guest rooms. This job combines staff supervision, budget control, guest satisfaction, and room revenue. They typically oversee the Front Office, Housekeeping, Reservations, and Maintenance teams. 

Key Duties and Responsibilities

• Front Office Management : Oversee check-ins, check-outs, guest services, and the concierge to ensure smooth front-desk operations. 
• Housekeeping and Maintenance : Maintain high standards of cleanliness, hygiene, and room readiness across all guest accommodations and public areas. 
• Revenue and Budgeting : Manage department budgets, track expenses, analyze room occupancy reports, and support pricing strategies to maximize revenue.
• Staff Leadership : Hire, train, schedule, and mentor department supervisors and frontline team members.
• Guest Relations : Resolve complex guest complaints and ensure a high-quality, five-star guest experience. 

Job Requirements and Skills

• Experience : 2 to 4 years of hospitality management experience in front office or housekeeping.
• Education : A degree in Hotel Management, Business Administration, or a related field is often preferred.
• Technical Skills : Proficiency in hotel property management systems (such as Opera) and basic office software.
• Soft Skills : Strong leadership, problem-solving under pressure, organization, and clear communication.