BDC Agent - Quick Lane

Job Description

Job Description

Gary Crossley Ford is one of the Midwest’s leading Ford dealerships, known for exceptional customer service and a high-volume service department. Our Quick Lane provides fast, convenient maintenance services, and our Business Development Center (BDC) plays a key role in connecting customers with our service team.

We are currently looking for a motivated and customer-focused BDC Agent to support our Quick Lane service department.

The Quick Lane BDC Agent is responsible for handling inbound and outbound customer communications, scheduling service appointments, and ensuring a smooth experience for customers seeking maintenance services such as oil changes, tires, batteries, and routine vehicle care.

This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced environment, and is comfortable working with phone, text, and digital communication.

• Answer inbound calls, texts, and online inquiries for the Quick Lane service department

• Schedule and confirm service appointments efficiently

• Perform outbound calls to follow up with customers and promote maintenance services

• Provide accurate information about Quick Lane services, pricing, and availability

• Coordinate with advisors and the Quick Lane team to ensure appointment readiness

• Maintain accurate records in the dealership CRM system

• Deliver a friendly, professional customer experience with every interaction

• Previous BDC, call center, or customer service experience preferred

• Automotive service or dealership experience is a plus but not required

• Strong communication and phone skills

• Comfortable using CRM systems and basic computer software

• Excellent organization and multitasking abilities

• Positive attitude and strong work ethic

• Competitive pay + performance bonuses

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off

• Employee discounts on vehicles and service

• Opportunities for advancement within a growing dealership

At Gary Crossley Ford, we invest in our people and provide the tools and support needed to succeed. If you're looking for a career with growth potential in the automotive industry, we’d love to hear from you.