Technical Support Supervisor

Full time | Civic Recruitment Limited | United Kingdom Posted On 24/06/2026 Job Information City Plymouth Province Devon Postal Code PL2 Job Description 3 months contract with a Local Authority Job Title: Technical Support Officer (Admin & Clerical) Job Purpose The Technical Support Officer is responsible for delivering high-quality customer service, administrative support, and technical assistance to customers, colleagues, and external stakeholders. Acting as a frontline representative of the department, the post holder will provide advice, guidance, and technical support for routine enquiries and service requests. The role involves supporting both office-based and field operations, ensuring services are delivered efficiently, accurately, and in accordance with organisational policies and procedures. Key Responsibilities Provide a professional and customer-focused frontline service as the first point of contact for customers, internal departments, partner agencies, and members of the public. Respond to customer enquiries through various channels including telephone, email, online systems, and face-to-face interactions. Deliver technical and administrative support to departmental operations, ensuring services are delivered efficiently and effectively. Investigate, resolve, or elevate customer issues and technical queries within agreed service standards. Maintain accurate records, databases, and case management systems, ensuring data integrity and compliance with information governance requirements. Process service requests, applications, and transactions in line with established procedures and service level agreements. Support field-based operations by coordinating activities, maintaining documentation, and providing operational assistance where required. Liaise with internal teams and external partners to resolve issues and ensure seamless service delivery. Monitor workloads and prioritize tasks to meet deadlines and performance targets. Contribute to service improvements by identifying process efficiencies and recommending enhancements. Ensure compliance with health and safety regulations, data protection legislation, and organisational policies. Participate in training and development activities to maintain up-to-date technical knowledge and customer service skills. Provide support during service incidents, operational disruptions, or emergency situations as required. Experience Required Experience of providing customer-facing support in a busy service environment. Experience handling enquiries, complaints, and service requests using a range of communication methods. Experience of carrying out administrative tasks and maintaining accurate records. Experience using IT systems, databases, and Microsoft Office applications. Ability to prioritize workloads and manage competing demands effectively. Experience working within a technical support, local government, housing, utilities, or public sector environment. Experience using customer relationship management (CRM) or case management systems. Experience supporting field-based operational teams. Qualifications GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above. Evidence of good IT literacy and proficiency in Microsoft Office applications. NVQ Level 3, BTEC, City & Guilds, or equivalent qualification in Business Administration, Customer Service, Information Technology, or a related discipline. Relevant customer service or technical support certification. Ongoing professional development relevant to the role. Skills and Competencies Excellent customer service and communication skills. Strong problem-solving and analytical abilities. Ability to explain technical information clearly to non-technical audiences. Good organisational and time-management skills. Attention to detail and commitment to accuracy. Ability to work independently and as part of a team. Proficiency in using business systems and digital technologies. Commitment to equality, diversity, inclusion, and customer satisfaction. Additional Information Location: Weston Mill Cemetery & Crematorium, Weston Mill, Plymouth, Devon, PL2 2EP, United Kingdom. Working Hours: 37 hours per week. Work Pattern: Monday to Friday. Shift Times: Hours will be worked on a rota basis between: 8:00am – 4:00pm, or 8:30am – 4:30pm. The post holder may be required to work flexibly to meet operational and service delivery requirements. This is a customer-facing role requiring regular interaction with members of the public, colleagues, contractors, and external stakeholders. The role is primarily based at Weston Mill Cemetery & Crematorium and may involve supporting both office-based and operational activities across the site. We operate on a bi-weekly payment schedule. Closing date: 4 th July – early applications are encourage #J-18808-Ljbffr