Reception - Administrative Assistant - Vancouver 2021

Receptionist / Front Office Coordinator

JD Fulwiler & Company is seeking a professional, organized, and customer-focused Receptionist / Front Office Coordinator to join our Vancouver, WA office. This position is responsible for managing front desk operations, handling administrative and mailroom functions, supporting office operations, and providing exceptional service to customers, employees, and visitors.

The ideal candidate thrives in a fast-paced business environment, demonstrates strong communication and computer skills, and can successfully manage multiple priorities while maintaining a polished and welcoming presence.

What You'll Do

• Welcome customers, visitors, and carriers with professionalism and friendliness
• Manage incoming calls through our multi-line switchboard
• Support front office operations and maintain a polished reception area
• Handle incoming and outgoing mail, office supplies, and mailroom organization
• Assist insurance and accounting teams with administrative tasks
• Coordinate service requests for office equipment and facilities
• Help keep the kitchen and common areas organized and stocked

What We're Looking For

• Professional appearance and positive attitude
• Excellent communication and customer service skills
• Strong computer and organizational skills
• Ability to manage multiple priorities efficiently
• Dependable, detail-oriented, and team-focused
• Comfortable learning new systems and technology (EPIC experience a plus)
• Valid driver's license required

Why JD Fulwiler?

We're proud to provide a professional, supportive, and team-oriented workplace where employees are valued and encouraged to grow. This position is ideal for someone who enjoys variety in their day and wants to be an important part of a collaborative office environment.

Requirements

We're looking for someone who is dependable, professional, organized, and comfortable managing a variety of responsibilities throughout the day. The ideal candidate enjoys helping people, communicates well, and takes pride in keeping an office running efficiently.

Qualifications & Requirements

• High School diploma or GED required
• Professional office appearance and demeanor
• Excellent attendance and reliability
• Strong customer service and telephone etiquette skills
• Ability to multitask and prioritize in a fast-paced office environment
• Strong written and verbal communication skills
• Comfortable learning new systems and office technology
• Ability to work independently and as part of a team
• Strong organizational and problem-solving skills
• Accurate typing and data entry skills (45+ WPM preferred)
• Valid driver's license required

Technical & Office Skills

• Familiarity with general office procedures and equipment
• Comfortable working in a Windows-based computer environment
• Ability to operate printers, copiers, mail equipment, and other office technology
• Ability to learn agency management software (EPIC)
• Willingness to pursue insurance education and licensing opportunities as needed

Additional Qualities We Value

• Friendly and professional communication style
• Ability to remember customer names and frequent callers
• Strong attention to detail and follow-through
• Positive attitude and willingness to support multiple departments
• Ability to stay calm and organized while handling competing priorities

Physical Requirements

This position requires sitting, standing, walking, reaching, lifting/carrying office materials, and regular use of computers and office equipment. Strong verbal communication and close vision abilities are necessary for daily tasks.

JD Fulwiler & Company is an Equal Opportunity Employer and welcomes applicants from all backgrounds and experiences.

JD Fulwiler and Company Insurance