Service Technician III

Company Overview ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply‑chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is a subsidiary of Illinois Tool Works Inc. Summary Service/Repair Technician 3 possesses in‑depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on‑site support to Hobart Service customers, including but not limited to installation and service of commercial food equipment. Routine work schedule includes on‑call, after‑hours, holiday, and weekend on‑site repair support. Essential Duties & Responsibilities Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and leads more advanced installs as needed. Maintains, diagnoses, and repairs commercial food equipment for customers on contract and/or on time‑and‑material (T&M) basis. Interprets and follows schematic diagrams. Demonstrates knowledge of sequence of operations for multiple operating modes. Applies state‑specific and federal regulations related to combustion emissions. Completes and documents preventative maintenance on commercial food equipment. Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs. Promotes branch and organization financial objectives by providing quality customer experience and generating leads. Supports new product introduction. Maintains current organization, industry, and equipment knowledge. Is responsible for assigned company assets including vehicle, tools, and inventory. Follows the company’s safe driving and other applicable policies. Supervisory Responsibilities This position has no direct or indirect supervisory responsibilities. Qualifications Required Education & Work Experience High school diploma or GED and 4‑7 years of food equipment service experience and/or 2‑4 years of HVACR service experience. Desired Education & Experience Associate’s Degree or Vocational Certificate preferred. Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred. Certificates & Licenses Accredited Certified Technician (CFESA / NATE / Hobart) EPA Certification Job‑Specific Knowledge Mechanical Aptitude – Skilled in various tools and equipment, reading service manuals, gauges, meters, etc. Customer Service – Utilizes various interpersonal styles, communication methods, and problem‑solving skills to positively assist and influence customers. Safety at Work – Observes and practices all safety and security procedures (PPE, safety training, etc.). Competencies Technical and Analytical Skills Reads and interprets standard service manuals, mechanical diagrams, parts stocking methods, and procedures. Understands basic math and measurement conversions. Compiles and summarizes data for supervisors and/or branch managers to aid in customer‑focused strategies. Has basic knowledge of Microsoft Office (Word, Excel). Quality Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality. Quantity Meets productivity standards as set by Customer Facing Metrics (CFMs). Completes work in a timely manner. Strives to increase productivity. Works quickly. Attendance & Punctuality Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time. Dependability Follows instructions, responds to management direction. Takes responsibility for own actions. Teamwork Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Builds morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed. Recognizes accomplishments of other team members. Keeps commitments. Commits to extended hours of work when necessary to reach goals. Completes tasks on time. Safety Reads and understands safety guidelines of the business. Approaches job responsibilities with an emphasis on safety, efficiency, and quality. Performs periodic visual safety inspections of vehicle and equipment, reports defects, and handles them until repairs or replacements are made. Demonstrates comprehensive knowledge of company products and services. Completes required safety training. Time Management & Communication Skills Prioritizes regular workload, special tasks, and concurrent projects; allocates time and resources to ensure timely completion. Communicates orally with individuals inside and outside the organization. Shows crisis/conflict resolution skills. Self‑motivates and takes direction from senior technicians and management. Thrives in a multi‑tasking environment and can adjust priorities quickly. Physical Demands & Work Environment Lift up to 75 lbs with or without assistance. Climb up to 10 ft with an A‑frame ladder. Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet. Extensive walking 3–5 miles per day. Extensive driving 5–6 hours per day. Kneels, squats, bends, pushes/pulls. Moves in different positions to accomplish tasks in various environments including tight and confined spaces. Operates motor vehicles or heavy equipment. Operates machinery and/or power tools. Working Conditions Office facility and customer facilities (including commercial kitchens of various types of businesses). Exposure to noise, heat, cold, slippery, wet, dirty conditions may occur. Travel requirement up to 50% of time. Hours of Work Normal business hours with occasional/frequent/extended hours as needed. Flexibility with schedule to meet critical deadlines. Extended hours may include nights and/or weekends. Normal scheduled hours cover early mornings, evenings and/or weekends. Compensation The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: $29.70 – $40.20 per hour. Equal Employment Opportunity ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr Hobart Food Equipment and Service