IT Service Desk Support

Service Desk Support

Taylor Corporation is seeking a Service Desk Support role; this role is crucial in providing initial support to employees/users, ensuring that their issues are resolved quickly or escalated appropriately. The ideal candidate will have excellent communication skills and a basic understanding of software troubleshooting. Standout candidates will be excellent problem-solvers with outstanding communication and end user service skills.

Objectives of this role:

• Provide quick and effective assistance with information technology systems
• Guide end users remotely through systems configuration, troubleshooting, and maintenance
• Listen attentively to end users' questions and concerns and offer optimal solutions
• Prioritize end user satisfaction in all communications, directing unresolved issues to next-level personnel

Your responsibilities:

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Inform end users about IT products and services
• Walk end users step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with end users to ensure satisfactory service
• Communicate end user feedback to the appropriate internal team members

You must have:

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional end user service
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar end user support role

The anticipated hourly rate for this position is $20.50. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The hourly rate listed is just one component of Taylor Corporation's total compensation and benefits package for employees.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.