Customer Service Representative - Harrisburg Airport

Customer Experience Representative (CXR)Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.National and Alamo has exciting opportunities for full time Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.This position is located at the Harrisburg Airport, 2 Terminal Dr Harrisburg, PA 17057.This position pays $16 / hour with the opportunity to earn up to $1300 on monthly bonuses and a shift differential of $ 17 / hour between the hours of 6:00pm-3:00am.We offer:Paid time offConsistent full time 40 hour per week scheduleEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentSchedule AvailableSaturday- Wednesday: 4:00pm- 12:00am (or last flight lands)Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/VeteransMust be at least 18 years of ageMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureHigh School Diploma or G.E.D. requiredMust have a minimum of 1 year prior customer service retail or administrative support experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 3 years