Pharmacy Technician Supervisor

SUMMARY:
Reports to Pharmacy Manager. Under the supervision of a Pharmacy Supervisor, within assigned area of responsibility is responsible for activities and functions of pharmacy group leaders, pharmacy technician specialists, pharmacy technicians, pharmacy student interns, and technician externs, hereafter referred to as pharmacy technicians in assigned areas of the department. Assists with the creation of job roles and responsibilities, develops assignments, assigns work, creates and maintains work schedules, and designs training plans. Manages pharmacy technician schedules to ensure they are equitable and support the operational needs of the department. Holds pharmacy technician staff accountable for performance and professionalism. Prepares and issues formal performance evaluations. Collaborates with supervisors and managers to develop goals for the department and implement new workflow initiatives.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
In addition, our leaders will demonstrate an aptitude for:
Ensure Accountability and Build Effective Teams
Drive Vision and Purpose and Optimize Work Processes
By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
RESPONSIBILITIES:
KEY ACCOUNTABILITIES:
Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
Supervises the work of pharmacy technician group leaders, pharmacy technician specialists, pharmacy technicians, pharmacy student interns, and technician externs hereafter referred to as pharmacy technicians
Assists with the creation of job roles and responsibilities, develops assignments, assigns work, creates, and maintains work schedules, and designs training plans. Provides functional guidance to pharmacy technicians in assigned areas of responsibility. Prepares and issues annual performance evaluations.
Supervises day to day activities within assigned area of responsibility to ensure compliance with established policies, procedures, and relevant labor contracts.
Reviews and analyzes operations. Recommends changes to increase efficiency. Supervises implementation of operational changes.
Participates in the recruitment, retention, development, and competency assessment of pharmacy technicians in collaboration with management team.
Develops standards and tools to establish and to improve the competency of pharmacy technicians including orientation of new employees, in-service training, and demonstrable competencies.
Provides actionable feedback to pharmacy technicians to promote teamwork and satisfaction in the workplace, in consultation with Pharmacy Supervisor or Manager.
Communicates effectively with pharmacy technicians to facilitate the flow of operations. Provides timely and accurate communication, both written and verbal as appropriate, regarding operational changes and continuous quality improvement activities, including goals and objectives of the Pharmacy as they relate to assigned areas of responsibility.
Mentors and coaches pharmacy technicians to assist them in defining and realizing their personal professional goals.
Participates in department-wide continuous quality assessment and performance improvement activities and medication safety initiatives within their assigned area of responsibility.Supervises the quality assessment process to ensure it is completed accurately and timely. Participates in various committees, task forces, and performance improvement teams as assigned.
Supervises routine preventive maintenance to equipment utilized in assigned area of responsibility, according to established protocols. Supervises drug refilling processes and associated quality safety checks, as assigned.
Supervises the maintenance of pharmacy information systems, electronic drug dispensing system (EDDS) technology and other computerized or automated hardware and software used in the procurement, preparation or distribution of pharmaceuticals and related supplies, as assigned.Oversees sterile compounding operations and ensures compliance with state and federal regulations [i.e., United States Pharmacopeia (USP), General Chapter 797 and General Chapter 800], as assigned.
Oversees non-sterile compounding operations and ensures compliance with state and federal regulations [i.e., USP, General Chapter 800 and General Chapter 795], as assigned.
Monitors the distribution of medications to pharmacy satellites and off-site treatment areas, as assigned.
Oversees medication and pharmaceutical supply purchasing processes. Participates in the coordination of the recall process. Assists with the oversight of the annual medication inventory. Ensures quarterly quality assurance inspections are completed, as assigned.
Performs duties of other pharmacy technician job categories as needed.
Provides other supervisor duties as assigned.
PERFORMANCE STANDARDS:
Effective utilization of resources
Management of continuous quality improvement
High quality, high value patient-focused services
Resource productivity
Fiscal responsibility
Development and implementation of effective quality programs
Customer satisfaction
Performance improvements year-to-year
Positive feedback from peers, direct reports, and staff
MINIMUM QUALIFICATIONS:
QUALIFICATIONS-EDUCATION:
High school graduate or equivalent required. Completion of one to two years of college preferred.
Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
Holds and maintains current National Pharmacy Technician Certification (CPhT).
QUALIFICATIONS-EXPERIENCE:
Two to three years of experience as a technician group leader or technician specialist preferably gained at a Brown University Health affiliate or five years of progressively more responsible technician experience preferably gained at a Brown University Health affiliate.
Effective interpersonal and communication skills, both written and verbal.
Possesses basic computer skills including Microsoft Office Suite.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Possesses physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, including extended periods of work time spent standing and walking.
Requires the visual and manual dexterity to operate a computer.
Occasional travel between facilities or sites is required.
INDEPENDENT ACTION:
Performs independently within department policies and practices
Refers specific complex problems to the Pharmacy Manager where clarification of departmental policies and procedures may be required.
SUPERVISION:
Indirect supervision of up to 25 FTEs.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: