Sr. Client Accounts Specialist
$80k - $90kUSA Alston & Bird
- # Sr. Client Accounts SpecialistApplylocations: Atlanta: Raleigh: Charlotte: Dallas: Washington DCtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR100908**THE FIRM**As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us one of the "100 Best Companies to Work For" for 27 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion.**JOB DESCRIPTION**Alston & Bird is excited to welcome a detail‐oriented and service‐driven professional to join our team as a Senior Client Accounts Specialist. Reporting to the Sr. Manager of Client Accounts, this role supports a high‐performing team responsible financial operations, with a focus on delivering accurate and timely client account management across the firm.This is a highly collaborative, attorney‐facing position that offers frequent interaction with lawyers, clients, and cross‐functional teams. The ideal candidate is a proactive self‐starter with strong analytical and problem‐solving skills who enjoys working with financial data, taking ownership of the billing lifecycle, and ensuring a seamless client experience. Success in this role requires the ability to manage competing priorities, maintain precision in a fast‐paced environment, and deliver exceptional service while contributing to a team‐oriented culture.**ESSENTIAL DUTIES*** Works with partners and clients on past-due balances to propose ways of convincing the client to pay the amount owed.* Manages a portfolio of client accounts and analyzes accounts receivable balances to drive timely payment of invoices while maintaining accurate electronic records and strong client relationships.* Occasionally negotiates with clients on payment plans, timing, and settlement amounts.* Exercises independent judgment within guidelines; escalates material risks of nonpayment and recommends solutions to improve collections and avoid disputes.* Drafts payment plan options, such as monthly payment plans and deferred payment for review and discussion with Finance leadership, partners and clients.* Communicates over virtual meetings, phone and email with partners and clients; documents action items and status; and follows up as appropriate.* Coordinates with the Sr. Manager of Client Accounts to manage escalations.* Owns day-to-day utilization of Aderant and ARCS to manage the assigned accounts receivable portfolio.* Conducts advanced analysis of account history and develops client-specific collection strategies; proactively identifies risk trends and recommends actions to reduce aged receivables.* Manages high-impact client and attorney interactions, including escalations; maintains exceptional responsiveness and drives timely resolution while protecting the Firm’s client relationships.* Drives complex communications with partners and clients; drafts clear, concise summaries and recommended next steps.* Coordinates across billing, timekeepers, and client contacts to resolve disputed, skipped, and/or past-due invoices and short payments.* Maintains accurate account status and follow-up procedures in ARCS; defines and reinforces documentation standards.* Research payment misapplications and partners with the A/R team to resolve issues and ensure accurate application of funds.**SKILLS NEEDED TO BE SUCCESSFUL*** Negotiation skills to consider the unique circumstances of the delayed payment, client situation, and viable options to reach a mutually acceptable payment solution.* Executive-level communication skills (written, verbal and virtual meetings), including the ability to translate complex account details into clear recommendations.* Able to build trusted partnerships across the Firm and influence outcomes with attorneys, partners, and senior leaders.* Able to resolve complex billing disputes through analysis, stakeholder alignment, and persistent follow-through while preserving client relationships.* Comfortable influencing partners and senior management with data-driven recommendations and clear risk/impact tradeoffs.* Strong business acumen and project/time management skills to prioritize competing deadlines and drive work to closure with minimal supervision.* Advanced proficiency in Excel and working knowledge of ARCS, Aderant and CoPilot.* Knowledge of Dunn & Bradstreet credit reports and financial statement analysis; able to identify red flags.* Able to manage sensitive and high-stakes conversations with established Firm etiquette, professionalism, and appropriate discretion.* Thorough knowledge of Firm and Administrative Support Service standards, practices, and procedures, with the ability to recommend and implement controls and improvements.* Law firm or professional services firm experience strongly preferred.**EDUCATION AND EXPERIENCE*** Demonstrated ability to interpret and apply complex procedures, guidelines, and client specific requirements, using independent judgment to drive resolution.* 2+ years of credit management and commercial collections experience (B2B), preferably within a law firm or professional services environment.* Advanced knowledge of credit practices, credit analysis, and complex collection techniques; experience setting strategy for a portfolio and leading escalations.* Bachelor’s degree in accounting, Finance, or related field preferred (or equivalent combination of education and relevant experience).The salary range specific to Chicago, New York City, and Washington DC is $80,000-$90,000 for this position and represents the Firm's good faith minimum and maximum range for this role at this time of posting. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, and locations. This range is specific to these listed locations may not be applicable to other locations.**EQUAL OPPORTUNITY EMPLOYER**Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned, and requirements may vary from time to time.Professional business references and a background screening will be required for all final applicants selected for a position.If you need assistance or an accommodation due to a disability you may contact View email address on click.appcast.io.
- J-18808-Ljbffr USA Alston & Bird
Vacancy posted 19 hours ago
Similar jobs that could be interesting for youBased on the Sr. Client Accounts Specialist in Brooklyn, NY vacancy
- Alston & Bird LLP in Washington DC is seeking a Senior Client Accounts Specialist to manage a portfolio of client accounts, oversee accounts receivable, and drive timely payments while safeguarding client relationships. You will negotiate payment plans, draft options,...Senior
$87.75k - $182.5k
...customer success. This approach empowers us to elevate every client interaction by delivering smarter recommendations, faster... ...What We’re Looking For We are seeking a talented and driven Sr. Account Specialist to join Yahoo, a company transforming digital advertising through...SeniorWork at officeFlexible hours- Hattiesburg Clinic, located at 415 S 28th Ave, Hattiesburg, MS, is seeking a Patient Accounts Representative to join our billing team. The role focuses on patient registration, insurance verification, and providing account counseling to patients. The candidate will handle...Senior
- Echo Electric, a leading electrical distributor under Sonepar, seeks a Customer Account Specialist in Council Bluffs, IA or Saint Louis, MO. You will manage a portfolio of customers, resolve account-related issues, and coordinate with sales and operations to keep balances...Senior
$270k - $334k
..., “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION As a Senior Account Executive - Voice Specialist at Sinch, you will play a critical role in driving revenue growth by combining strategic sales leadership with deep...SeniorRemote workFlexible hours- Brooks Sports Inc. is seeking a Senior Runner Experience National Account Specialist to deliver industry-leading customer service across Brooks national accounts. You will manage order processing, exceptions, and cross-functional collaboration with Marketing, eCommerce...Senior
- ...contribution to society. Job Summary Revenue Cycle Professional Billing (Medical Specialties) is looking for a Senior Billing Clerk/Patient Account Representative for BCBS/BCN Insurance Professional Receivables. Responsible for accurate claim submission, resolve complex...SeniorWork at officeRemote work
- ...Accounts Payable Manager Oversee a team of Accounts Payable Reps to ensure all AP communication and invoices are handled in a timely and efficient manner. Address AP request from clients as needed. Duties And Responsibilities 1. Oversee and manage assigned facilities...Senior
- Epoch Senior Living is hiring a Full-time Sr. Accounts Payable Coordinator for a Monday-Friday on-site role at our corporate office in Waltham, MA. The position includes training duties, month-end support, and collaboration with property partners to maintain AP processes...SeniorFull timeWork at officeMonday to Friday
- Family Haven in Orem, Utah seeks a friendly Client Account Assistant to help clients understand their accounts, process payments, and access available financial assistance resources. You will join our Administrative Assistants at the front desk to provide a warm, professional...
- ...US market. The role is remote and requires fluency in English. You will own end-to-end B2B lead generation—from identifying target accounts to delivering highly qualified meetings for the sales team. Expect outbound campaigns, data-driven optimization, and strong CRM...SeniorRemote job
$40k
...Senior Account Sales Representative Looking for a role where you can engage directly with customers and drive meaningful results? As a Senior Account Sales Representative at Spectrum, you'll connect with residents and property managers in New York City's multi-dwelling...SeniorWork experience placementLocal areaAfternoon shift- ...Description Job Description: Title: Senior Account Associate - Commercial Lines Work Mode: Remote, Eastern and Central... ...~ Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time....SeniorContract workRemote work
Insurance Office of America
Jersey City, NJ2 days ago - Packaging Corporation of America (PCA) is a Fortune 500 company with a broad footprint in the U.S. Our Senior Accounting Associate maintains accounting records and delivers timely reports in line with GAAP and company policies. The role requires accurate ledger posting...Senior
$100k
...sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes. Collect and account for funds and provide receipts according to Company policy and guidelines. Working Conditions Spend approximately 80% of your...SeniorWork experience placementAfternoon shift- ...life insurance (BOLI & ICOLI) policies for an assigned group of clients. They work closely with stakeholders and the Carrier Data... ...Analysis Understands the differences and similarities between general account, separate account, and hybrid account insurance policies....Second job
Ascensus
Brooklyn, NY12 hours ago - Senior Accounting Associate, Aerospace, Defense, and Government Work with a Top 20 CPA and advisory firm that Accounts for Anything. Key... ...Establish and foster positive relationships with clients. Ensure timely communication as to project status both internally...SeniorFor contractorsRemote workFlexible hours
- ...Job Title Have an understanding of APGs and clinic billings Bills government accounts within twenty-four (24) hours of bill drop. Daily reviews billing reports and makes necessary corrections in the electronic billing system as well as in Meditech Works with...
- ...oriented collections department. · Provide customer service regarding collection issues; resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts. · Accountable for reducing delinquency for assigned accounts. · Answers and screens...Work at officeFlexible hoursNight shift
Pay-O-Matic Checking Cashing
Jamaica, NY11 days ago - ...hybrid role based in Utah. You will research past due balances, coordinate with utility providers, and resolve issues to keep client accounts current. The position emphasizes problem solving, clear communication, and timely documentation within the Single Family department...
- Quorum Health Corporation seeks a claims specialist to organize inpatient and outpatient billing at Kentucky River Medical Center in Jackson... ..., process necessary adjustments, answer inquiries, and update accounts under supervision. High school diploma or equivalent and 0-2...
$20 - $30 per hour
...Vision : We are committed to utilizing our position as the preeminent independent accounting and professional services firm in Central Virginia to make a positive difference for our clients and our community. Our Mission : We will use our expertise and entrepreneurial...Hourly payFlexible hours- Reedsburg Area Medical Center is seeking a Patient Account Representative for our Patient Financial Services team. The role focuses on collecting RAMC self-pay accounts receivable through phone calls, written correspondence, and personal outreach, while upholding RAMC's...Monday to Friday
- ...Posted : April 20, 2026 Full-Time On-site Locations Showing 1 location York, NE 68467, USA Description Position Title: Patient Accounts Specialist - Full Time (FT) Department: Patient Accounts Reports to: Director, Business Office Bring your billing expertise to a team...Full timeWork at officeMonday to Friday
- ...the administration of specific aspects of order processing and maintenance for new direct customers as well as specific customer accounts. Key Responsibilities Provide answers to questions through inbound calls, e-mails, and chats from customers and sales team Document...Temporary workMonday to Friday
- Keesler Federal Credit Union in Metairie is seeking an on-site Branch Operations Specialist to open and process consumer and business accounts, while cross-selling services. You will deliver outstanding service and explain products’ value, rates, and fees to members. This...
- Virginia AG in Norfolk, VA seeks an Account Collection Specialist to manage assignment, accounting, and tracking of past due university accounts in line with state policies. You will coordinate with collection agencies and internal staff, and finalize accounts with taxation...
- ...Credit Union is hiring a Financial Service Representative in Ridgeland, MS. The role focuses on opening new consumer and business accounts, advising members on services, and processing transactions with accuracy and courtesy. Under supervision, you will use AIDINC and...
$52k - $60k
...products and services that exceed expectations for performance and environmental responsibility. People Customers Trust The Senior Accounting Associate is responsible for maintaining all accounting records and producing timely reports, analysis, and statements in...SeniorHourly payWork experience placementWork at officeLocal areaFlexible hours- Interplace, Inc. is seeking a Bilingual English Chinese Sales representative to foster relationships and drive revenue in the food distribution market. The ideal candidate will have a Bachelor’s Degree and significant experience in food sales, along with strong communication...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Client Accounts Specialist. Be the first to apply!
Related searches
- online customer service assistant Brooklyn, NY
- customer service rep part time Brooklyn, NY
- customer support representative Brooklyn, NY
- client engagement specialist Brooklyn, NY
- spanish customer service representative Brooklyn, NY
- customer service account specialist Brooklyn, NY
- customer sales representative Brooklyn, NY
- benefits customer care representative Brooklyn, NY
- client service consultant Brooklyn, NY
- customer experience agent Brooklyn, NY