Retail Store Manager

Company Description L’AGENCE is a lifestyle brand founded in 2008 that blends the relaxed sophistication of Southern California with a refined Parisian aesthetic. The brand has expanded from ready-to-wear and denim into footwear, swimwear, belts, and hats, offering versatile pieces designed for life on the go. L’AGENCE is carried globally in approximately 450 specialty stores and leading luxury retailers such as Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue, Bloomingdale’s, Harrods, Printemps, and Holt Renfrew. Headquarters are in Los Angeles, with additional showrooms in New York City, Paris, and Seoul, providing a dynamic, fashion-forward environment for retail and brand professionals. Location: New York, Madison Ave Department: Retail Compensation: $110,000-$135,000 Role Description The Store Manager role is a full-time, on-site position based in the New York City Metropolitan Area. The Store Manager is a pivotal leadership role responsible for driving the store team to meet and exceed all sales and operational goals and ensure all KPIs are achieved. This individual is fundamentally client and brand centric. As a passionate brand ambassador, the Store Manager is responsible for promoting L'AGENCE with clients, partners, and within the local city. This role acts as a key representative in the daily business operations of the store and supports all store initiatives. Key Responsibilities: Leadership & Sales Performance Be an ambassador for the brand and actively promote the culture of L'AGENCE internally and externally. Drive financial success through a strong understanding of Retail KPIs and developing action plans for continuous improvement. Plan for and ensure achievement of floor coverage, financial targets, visual merchandising standards, client service, and operational functions for both the front and back of house. Partner with cross-functional teams including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, and regional management to maintain and accelerate the business forward. Create and execute business plans to accelerate business growth and remedy opportunities. Ensure the store atmosphere consistently upholds the sophisticated image of the brand. Create and maintain a positive work environment with teams and throughout the store network. Client Relationship Management (CRM) CRM: Ensure the acquisition and retention of clients are key focuses, creating and cultivating client relationships for the store and brand overall. Ensure you and your teams deliver the best possible client experience with every type of engagement (in-store, virtual, alternate mediums) throughout the client journey. Take a solution-oriented approach to finding resolutions to customer service issues. Manage the Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise. Marketing & Local Networking • Leverage deep knowledge of the local market to identify opportunities for brand growth and visibility. • Build and maintain a strong network of local tastemakers, stylists, influencers, and business partners. • Plan and execute in-store events and activations in partnership with HQ to drive traffic, engagement, and sales. • Act as the face of L’AGENCE in the market, strengthening brand awareness and community presence. Team Management & Development • Lead, coach, and develop store teams to achieve performance goals and long-term career growth within the organization. • Attract, hire, and retain top-tier retail talent. • Manage and resolve workplace conflict in a professional and effective manner. • Conduct and lead store meetings as required by business needs. • Ensure compliance with all company policies, procedures, and applicable legal/safety regulations. • Continuously motivate and upskill teams through ongoing coaching and training. Operations & Inventory Management • Oversee accuracy of all inventory processes, including cycle counts, reconciliations, and adjustments in alignment with company standards. • Ensure timely execution of merchandise receipts, transfers, and inventory movement. • Protect company assets including cash handling, inventory, and operational expenses. • Support additional operational projects as needed based on business priorities. Experience & Skills • Minimum 5+ years of retail management experience in a leadership role. • Experience in women’s apparel retail preferred, ideally within Contemporary or Luxury fashion. • Strong understanding of retail KPIs and ability to translate data into actionable strategies. • Proven ability to create, manage, and execute against deadlines in a fast-paced environment. • Exceptional leadership, communication, and interpersonal skills. • Strong organizational skills with attention to detail and operational excellence. • Proficient in Microsoft Office 365 Suite and POS systems. • Technologically fluent across PC and iOS devices. • Must embody and represent the L’AGENCE brand, including adherence to dress code standards. • Ability to travel approximately 10% as needed. Physical Requirements • Must be able to stand for long periods of time. • Must be able to reach overhead. • Must be able to pick up 30-40 lbs. • Must be able to climb a ladder or step stool. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.