Patient Service Representative, Call Center

Job Description

Job Description

About the Company

The next generation of independent cardiology is being built here. CardioOne is a physician-led, technology-driven cardiology platform built to empower independent practices to compete, and win, in a rapidly evolving healthcare landscape.

Our mission is to provide cardiologists with the tools, infrastructure, and expertise they need to thrive while maintaining full clinical independence. We believe the best care is delivered by physicians who are empowered - not constrained - by the systems around them.

We combine a deep bench of healthcare operators with purpose-built technology and AI-enabled solutions across operations, revenue cycle, imaging, and practice development. From real estate and advanced imaging to clinical workflows and data infrastructure, CardioOne delivers a fully integrated platform designed to drive growth, efficiency, and superior patient outcomes.

Backed by WindRose Health Investors and leading healthcare executives, CardioOne is building one of the most sophisticated and scalable cardiology MSOs in the country - designed to reimagine what is possible for independent cardiology.

About the Job

At our rapidly growing practice, CardioNow, we are seeking a highly motivated Patient Service Representative to join our team! You will serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You are responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks. This role will be more of a call center Patient Service Representative. You will report directly to the Chief of Staff.

What you’ll do:

• Oversee front desk operations of the cardiology practice

• Warmly greet patients and visitors as they arrive

• Assist with the check-in process, verifying patient information and insurance details

• Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times

• Coordinate appointments for new and returning patients and reschedule or cancel them when needed

• Answer incoming phone calls and respond to emails in a courteous and professional manner

• Address patient inquiries, provide information about services, and assist with prescription refill requests

• Collect and update patient demographic and insurance information accurately

• Verify insurance coverage and ensure necessary documentation is complete

• Maintain and update patient records, ensuring accuracy and confidentiality

• Organize and file medical documents, test results, and correspondence

• Keep the waiting area clean and organized, ensuring patients are comfortable while waiting

• Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies

• Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up to date records

• Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience

• Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA

• Handle patient concerns and complaints in a professional and empathetic manner
  

What you’ll need:

• High school diploma or equivalent; additional education or medical office certification is a plus

• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting

• Familiarity with medical terminology and procedures

• Strong interpersonal and communication skills

• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)

• Excellent organizational skills and attention to detail

• Ability to multitask and handle a fast-paced environment

• Empathetic and patient-focused approach

• Professional appearance and demeanor

• Athena experience preferred
  

Additional Information

Starting at $23 per hour plus medical, dental, and vision benefits. This role will include a matching 401K, 12 days Paid Time Off, and 8 Paid Federal Holidays.

Work Location
You will work out of the Lynnwood, WA office.