Customer Service Representative

Sample Headers (=Pitches) (Please DELETE this Header and all Pitches not being used)

Plant Manager : Do you have what it takes to lead a team in a highly complex [Automotive/Technology] environment? We are looking for a Plant Manager , based in [Location] , to drive continuous improvement and optimization of all operational processes. If planning, organizing, directing and running optimum day-to-day operations to exceed customers’ expectations is in your DNA then this is the job for you!

Operations Manager : We are looking for an experienced Operations Manager , based in [Location] , to plan, direct and coordinate the operations at the facility. You will be responsible for improving performance, productivity, and efficiency through the implementation of effective methods and strategies. It's an exciting time to join the syncreon team!

Industrial Engineer / Logistics Engineer / Process Engineer / Solutions Engineer:

• Interested in joining a dynamic and growing 3PL as a Process Engineer where lots of engineering challenges await? Our engineering team, based in [Location], working on continuous improvements, operational efficiencies and layout, are looking for a motivated and experienced colleague with a strong background in supply chain management.
• Do you feel energized from designing, running, testing and upgrading engineering systems and processes? Then the Industrial Engineer / Logistics Engineer / Process Engineer is the job for you! Join our growing team in [Location] to support our future plans!

Quality Manager / Quality Engineer: Are you an individual who can drive the execution of quality processes and monitor effectiveness through KPI’s? The Quality Manager / Quality Engineer position requires strong leadership competencies with a wide variety of experience in change management, operational analysis, and business process improvement. Join our growing team in [Location] today!

Project Manager: We are looking to recruit a Project Manager , located in [Location] . Within this growing team, you will serve as primary liaison to stakeholders throughout a project lifecycle. You will be responsible for delivering every project on time within budget and scope.

BPI Project Manager: Would you like to be responsible for managing the Business Process Improvements (BPI) projects and associated objectives for relevant sites and operations in the [Country/Region] region? Are you able to achieve cost saving targets, meet agreed project deadlines and proactively manage customer and stakeholder expectations by following the BPI governance process? Then this is the job for you! Join our expanding team to help drive our organization to double digit year over year growth goals.

Business Development Director: Do you have an entrepreneurial spirit that knows how to execute a complex sale cycles? The Business Development Director in [Location] , is a senior individual contributor sales role focused on driving new business. The primary responsibility is to develop and expand syncreon's service offering within the technology industry by selling contract logistics and value added services. This position is given a high degree of autonomy to manage the solution sales process and is supported extensively by the organization.

(Operational) Account Manager: We’re looking for a world-class Account Manager to join our growing team. The successful candidate will have a proven track records of engaging with top global clients, enhancing service delivery, and winning new 3PL/logistics business. The role is based in [Location] .

Technical Support Specialist: Are you knowledgeable about computer systems, electronic systems, and software applications? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Technical Support Specialist , based in [Location] , to solve technical problems and provide support for all assigned areas.

Software Developer: We are looking for a team oriented  Software Developer, based in [Location] , with a can-do attitude to work on diverse and exciting new innovative global projects. Responsibilities you will have in the role are to undertake the full development lifecycle of a global Progress application and to produce high quality software solutions within time and budget.

HR Manager: The Regional HR Manager will take a leading role in implementing the strategic human resource calendar for syncreon [Automotive/Technology] in [Location] . You will plan, develop, organize, implement, direct and evaluate the HR processes and procedures and be a business partner for Management in all organizational and HR related matters.

Launch Manager: As Launch Manager, based in [Location], you will play an important role in developing good working relationships with all team members and the customer. You will need to proactively generate, interpret, analyze, and communicate results using management tools, graphs, and reports. Eliminating complexity and integrating a culture of improvement has to be in your DNA.

Quality Launch Manager: We are currently recruiting for Quality Launch Engineer for our [Automotive/Technology] sites in [Region]. In this role you will be responsible for the quality input and output on new project and process launches. The completion of all assigned tasks for quality, environmental and safety as outlined in the RACI matrix for the syncreon standard launch process are also part of your responsibility. 

About the Role

How you will contribute

• Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s.
• Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
• Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
• Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
• Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
• Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions.
• Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.
• Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
• Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
• Participating in syncreon control tower / customer projects.
• Being the voice of the customer.

Your Key Qualifications

• Fluency in oral & written English is essential.
• 2 years’ work experience in a high tech customer services and logistics’ environment.
• Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
• Responsiveness in dealing with Customer requests.
• Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
• Excellent interpersonal skills.
• Ability to work as part of a team and assist other team members during peak volume periods
• Experience in carrier network management.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.