LEAD MIS SPECIALIST

Job Description

Job Description

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary:
The Lead MIS Specialist to provide management and technical expertise to the MIS division and secondary line support to facility users. In addition, this position supports, advises, and maintains, various computer operations throughout a facility, including technical support, telecommunication, computer operations, and network administration.

 

Primary Duties and Responsibilities:

• The Lead MIS Specialist is responsible for ensuring the smooth day to day functions of MIS Service area.
• Responsible for ensuring staff coverage, call levels, and contractual compliance.
• The Lead MIS Specialist is the second level of end-user problems or questions.
• Conducts first line support for all aspects of a facility’s IT infrastructure in person, on the phone and via remote connection.
• The Lead MIS Specialist conducts fault finding and problem solving on software and hardware issues and passes more the most complex faults and requests for Regional support.
• Provides technical support to ensure that personal computers and server (hardware and software) are performing properly. Coordinates with the Corporate and/or Regional staff on an as needed basis or with other duties as assigned.
• Tracks technology inventory.
• The Lead MIS Specialist performs necessary research on specifications and orders hardware and software inventory required to be fully functional and in compliance with Corporate standards.
• May monitor the facility computer operation’s budget in conjunction with Regional I.T. staff.
• Maintains security administration of systems and assigns local domain log-in profile and passwords for staff as necessary; ensures that users have access to appropriate applications and files that will allow them to perform their assigned duties.
• Creates, maintains, modifies, and produces accurate and timely reports using Crystal Reports on GEOnet system.
• Collaborates with the training department to develop and implement system training on a regular basis to all appropriate staff personnel.
• Maintains daily backups on LAN and restores when required.
• Maintains security, operation, and maintenance of system.
• Ensures strict adherence to software licensing rules and maintains careful records.
• Generates reports and summaries requiring technical expertise on utilization, projected needs and other areas as requested by management.
• General knowledge of telephone systems.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• Bachelor's degree in Computer Science or related field with a minimum of five (5) years of work experience in a related role with experience in hardware and software operations. Educational and progressive work experience may be substituted for a bachelor’s degree at management’s discretion.
• Demonstrated lead worker or supervisory experience.
• Ability to identify and solve computer problems and act independently with a wide variety of employees and vendors required.
• Good troubleshooting skills and the ability to understand and resolve technical problems independently.

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