Account Manager - Commercial

Description

Company

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multi-cloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at www.sdipresence.comand connect with us on Xand LINKEDIN.

Summary

The Account Manager – Commercial is a client-focused sales professional responsible for maintaining and growing SDI's relationships within a defined portfolio of mid-market and large enterprise commercial accounts in the Chicago area. This role is centered on renewals ensuring existing clients continue to find value in SDI's managed services and technology solutions while staying attuned to new opportunities within the account base and escalating them to the appropriate sales resources.

The ideal candidate is personable, reliable, and genuinely enjoys working with clients on an ongoing basis. They bring 3-5 years of account management or client-facing sales experience, a familiarity with the Chicago commercial market, and a natural ability to keep clients engaged and satisfied.

SDI Presence Offers:

• Competitive base salary: $90,000 - $110,000 annually, plus commission
• Base salary may vary based on location, experience, skills, and overall qualifications
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • Company-paid Life Insurance
  • Short-Term and Long-Term Disability Coverage
  • 401(k) Retirement Plan with Company Match
  • Employee Wellness Program
  • Generous Paid Time Off (PTO)
  • Additional employee benefits and professional development opportunities

Responsibilities

• Manage a defined portfolio of commercial accounts, serving as the primary day-to-day relationship contact for each assigned client.
• Drive contract renewals across the account base, working proactively to understand client needs, address concerns, and secure continued business ahead of renewal deadlines.
• Conduct regular check-ins and periodic account reviews with clients to assess satisfaction, review solution performance, and identify any gaps or evolving needs.
• Identify potential expansion opportunities within existing accounts — such as new service lines, additional users, or adjacent business units — and flag these to SDI's sales team for follow-up and pursuit.
• Serve as a connector between the client and SDI's internal delivery and solutions teams, helping to resolve issues and ensure commitments are being met.
• Maintain up-to-date account records and renewal pipeline in CRM, and provide regular status updates to sales leadership.
• Work closely with SDI's Xchange team as a core part of this role. A portion of the assigned account portfolio will consist of commercial clients that originated through or are actively engaged with the Xchange program. The Account Manager will maintain and grow these relationships in close coordination with the Xchange team, ensuring continuity of service, supporting apprentice placements where applicable, and identifying opportunities to expand the broader SDI relationship within those accounts.
• Represent SDI professionally in client interactions, contributing to a positive and lasting impression of the company.

Requirements

• 3-5 years of experience in account management, client success, or a client-facing sales role, preferably within IT services, managed services, or technology solutions.
• Experience working with mid-market and/or large enterprise commercial accounts in the Chicago area.
• Comfortable managing ongoing client relationships and navigating renewal conversations with confidence and professionalism.
• Strong interpersonal and communication skills — this person is approachable, follows through, and makes clients feel well-supported.
• Ability to recognize when a client conversation surfaces a new business opportunity and communicate that effectively to the internal sales team.
• Organized and self-directed, with the ability to manage a portfolio of accounts and keep renewal timelines on track.
• Proficiency with CRM tools (Salesforce or equivalent) for account tracking and pipeline reporting.
• Must be based in Chicago and available for regular in-person client engagement.
• Bachelor's degree required.

Additional Requirements Desired

• Familiarity with IT managed services, cloud platforms (Azure, AWS, GCP), ServiceNow, or related enterprise technology offerings.
• Experience working within or selling to commercial verticals such as financial services, real estate, professional services, or healthcare.
• Exposure to workforce development, apprenticeship programs, or talent placement solutions.

Other Duties
Please note that this job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms  
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.