Account Manager, Commercial

Commercial Account Manager Location: United States or Toronto, Canada. Position Description The Motus Business Development group is looking for a customer‑focused sales professional to join the team as a Commercial Account Manager. The Account Manager will be responsible for a book of business of customers with current contract values between $20k-50k in annual recurring revenue (ARR). This is a quota‑carrying position, and you are charged with driving revenue through renewals, upsells, and account growth. Position Duties Exponentially grow revenue base for your book of business by leading account retention, expansion, and renewal, and by driving upsells for new products. Serve as the primary point of contact for a book of business and continually delight customers with a positive, customer‑centric attitude. Consult with customers on new features and product offerings to drive upsell revenue. Develop relationships with customers and serve as their strategic partner. Provide education and coaching to drive product adoption and improve product value for customers. Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and events. Partner with the Solutions Consultant team on revenue‑generating, revenue brainstorming, or customer retention planning. Apply cross‑departmental methods when non‑revenue‑generating projects arise within the assigned book of business. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. Think creatively to tackle customer problems. Desired Skills & Experience 1-3 years of BDR, Sales, or Account Management experience within a software organization. Experience in a one‑to‑many SMB customer or prospect territory with metric‑driven success criteria. Strong and strategic collaborator with the ability to discern when to engage team members in the development of solutions and when to take accountability and work independently. High degree of emotional intelligence and empathy. Outstanding communication (written and verbal) and presentation skills. Proven track record and desire to work and excel in a fast‑paced environment. Excellent multi‑tasking, organizational, and project management skills; close attention to detail. Ability to understand and articulate technical concepts and derive solutions. Proficiency in MS Office and Salesforce.com. Benefits Medical, Dental, and Vision Insurance (effective day one). Open Paid Time Off. Flexible Spending Accounts & Health Savings Accounts. Motus‑Fidelity 401K Plan. Company‑paid Short/Long‑term Disability & Basic Life Insurance Plans. Family Planning and Parenting Support Benefits through Maven. Support your mental, physical, professional and financial well‑being through coaching and clinical therapy with Modern Health. $1,000 Home Office Reimbursement Program. $2,000 Internal Referral Program. WorkAnywhere Reimbursement of Internet and Cellular Costs. 16 weeks maternity and adoption leave. 12 weeks paternity leave. Base pay for this role is $70,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is also eligible for incentive compensation based on individual performance. Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. #J-18808-Ljbffr