Guest Service Agent, Stonebridge Inn

Overview

Company Overview

At CoralTree we serve from the heart always and in all ways. Whether thats serving our owners our team members or our guests we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most so its our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. Thats why we create value in every experience empowering teams innovating meaningful programming and driving creativity you can measure. Its about reimagining at the property level where signature moments take root iconic brands are born and real impact results from the experiences we deliver. Our team members are the soul of our company and they embody our company values:

Integrity Empowerment Relationships Performance Innovation Balanced Life

We believe that when we have the opportunity to bring our authentic selves to work each day we can build something truly incredible. Thats why were committed to building a company where everyone can be their true selves. Were not just talking about hiring a diverse team or serving diverse customers. Were creating a space where everyone is welcomed and celebrated for who they are.

Summary

As a Guest Service Agent you will play an integral role in creating distinct and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally you will provide information about hotel services and amenities promoting the unique offerings of our property.

Responsibilities

Responsibilities:

Welcome guests and owners with warmth professionalism and personalized attention while creating a seamless arrival and departure experience.

Accurately complete check-in check-out reservation payment and guest-account processes.

Respond promptly to questions requests and concerns taking ownership from initial contact through resolution and following up to confirm completion.

Anticipate guest and owner needs and identify opportunities to enhance their experience.

Maintain strong knowledge of Stonebridge Inn Lichenhearth property amenities Snowmass Village transportation dining activities and resort services.

Document and communicate preferences requests concerns and service-recovery information clearly to the appropriate departments.

Collaborate closely with housekeeping maintenance reservations transportation and leadership to provide a coordinated experience.

Maintain an organized welcoming and guest-ready front desk lobby and arrival environment.

Manage multiple priorities while maintaining composure accuracy and attention to detail.

Follow established procedures related to privacy safety key control cash handling payment information and confidential records.

Recognize recurring service or operational issues and communicate practical recommendations to leadership.

Physical Requirements:

Ability to Lift and Carry Boxes: As part of the job agents will need to be able to lift and carry packages boxes and other items as necessary. These tasks are essential to maintaining the smooth flow of operations and are not considered physically demanding but are important for the role.

Qualifications

Qualifications:

Flexibility: Willingness to adapt to a demanding schedule with varying workdays and hours.

Experience: Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.

People Person: A passion for serving others and creating exceptional guest experiences is essential.

Communication Skills: Strong verbal and written communication abilities including legible and grammatically correct writing.

Multi-tasking Ability: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.

Compensation

The hourly wage for this position is starting at $20.00/hour to $23.00/hour.

Benefits:

As a valued member of the CoralTree team youll receive a comprehensive benefits package that includes:

Health insurance four plans available including two Health Savings Account eligible plans.

Dental vision life and disability insurance.

Employee Assistance Program.

Room discounts for all team members as well as for their friends and family immediately upon hire.

Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.

Paid time off and paid sick leave.

Eligible employees 18 and older can register for a 401(k) with Fidelity after just 3 months of employment helping you invest in your future; our plan has a company match and no vesting schedule.

Colorado Family and Medical Leave Insurance Program (FAMLI).

This job posting will close on January 1 2027 or until the position has been filled.

Required Experience:

Unclear Seniority