Procedural Specialist at Becton Dickinson NA in Baltimore, Maryland

Procedural Specialist

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

The Procedural Specialist promotes BDI Surgery Advanced Reconstruction & Repair (AR&R) products to customers and potential customers through clinical support and education within a defined geographic area and as directed by the Regional Business Manager.

Responsibilities:

• Educate and train physicians, hospital personnel and hospital staff on technical matters relating to AR&R products through case support, conducting and/or coordinating one-on-one in-servicing, and/or available internal/external physician education training programs.
• Coordinates with field sales, the logistics, timing, duration, strategy and execution of field level customer training and technical support of clinical cases.
• Establishes and maintains relationships with customers (surgeons, PA's, general surgery coordinator, OR manager, nurses, scrub techs), hospitals and physicians. Obtains new users and applications for company products and services.
• Observes and reports market trends which affect AR&R sales, service and product development.
• Maintains relationships with the Region Manager, Territory Managers, ATMs and customers.
• Represents BD in accordance with policies and procedures.
• Processes customer complaints and returns in accordance with established procedures and policy.
• Maintains company automobile and company property.
• Complete and processes BDI reports including but not limited to: Procedural Specialist reports, expense reports, monthly product tracking reports and complaint reports in accordance with established procedures and policies.
• Fulfills the duty of a Territory Manager in vacant territories and supports AR&R procedures as directed by the Regional Manager.
• Other duties as required.

Minimum Requirement:

• Degree level qualification; or equivalent combination of education and experience.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.