Account & Project Coordinator

Job Description

Job Description

About the Role

We're a growing marketing agency looking for a hands-on Project Manager to keep our work moving and our clients happy. This is a busy, varied role for someone who likes structure, enjoys working with creative teams, and takes pride in delivering on time.

You'll be the connective tissue between our clients and our internal team — translating client requests into clear tasks, making sure deadlines are met, and reporting back on progress. If you understand how a marketing agency runs, can juggle several projects at once, and want to grow with us, we'd love to hear from you.

What You'll Do

• Plan, assign, and track tasks across multiple client accounts and team members.
• Make sure each team member has the brief, assets, and context they need to deliver good work.
• Review deliverables before they go to clients — catch issues early and keep quality consistent.
• Send timely status updates and reports to clients (weekly, monthly, and per project).
• Be the main day-to-day point of contact for clients — answer questions, gather feedback, and manage expectations.
• Run internal check-ins and stand-ups to keep the team aligned and unblocked.
• Maintain project timelines, trackers, and documentation so nothing slips through the cracks.
• Spot bottlenecks and suggest better ways of working as we grow.

What We're Looking For

• 1–3 years of project management or account coordination experience, preferably in a marketing, creative, or digital agency.
• A solid understanding of common marketing agency services — social media, content, paid ads, SEO, branding, web, email, etc. You don't need to do the work, but you need to know what good looks like and how long it takes.
• Strong written and spoken communication. You can write a clean client update and run a focused team meeting.
• Comfort with project management tools.
• Organized, detail-oriented, and able to keep several plates spinning without dropping any.
• A calm, professional attitude when deadlines are tight or feedback is messy.
• Reliable internet and the ability to work hybrid hours from our office and from home.

Nice to Have (Bonus)

This isn't required, but it'll set you apart:

• AI-savvy — you've used tools like ChatGPT, Claude, or similar to speed up your work.
• Experience automating repetitive tasks (status reports, meeting notes, briefs, content drafts) using AI or workflow tools like Zapier, Make, or n8n.
• A curiosity for finding small ways to make the team faster and more consistent through automation.