Lead Restoration Supervisor / Crew Chief

Job Description

Job Description

Job description

Position Overview

We're seeking an experienced Lead Restoration Technician to manage water mitigation, fire and smoke restoration, and mold remediation projects. This hands-on leadership role involves customer inspections, obtaining work authorizations, supervising crews, performing restoration work, and managing projects from start to finish.

Key Responsibilities

• Respond to emergency water, fire, and mold damage calls.
• Inspect properties, assess damage, and obtain signed work authorizations.
• Lead restoration crews and manage projects through completion.
• Perform water extraction, structural drying, moisture monitoring, and selective demolition.
• Supervise fire, smoke, and mold cleanup, including containment and PPE compliance.
• Maintain job documentation, photographs, moisture logs, labor records, and equipment logs.
• Communicate with customers, insurance adjusters, property managers, and management.
• Monitor project timelines, labor costs, equipment, and materials.
• Operate company vehicles and maintain equipment and jobsite safety.

Required Qualifications

• Water mitigation or restoration experience preferred.
• Ability to independently manage restoration projects and lead field crews.
• Knowledge of structural drying, moisture mapping, and mitigation equipment.
• Strong customer service, communication, and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Ability to perform physically demanding work.
• Familiarity with mobile project management software.
• Availability for emergency response and rotating on-call duties.

Preferred Certifications

• IICRC Water Restoration Technician (WRT)
• IICRC Applied Structural Drying (ASD)
• IICRC Applied Microbial Remediation Technician (AMRT)
• OSHA safety training

Advancement: Opportunities to grow into Project Manager, Senior Project Manager, or Production Manager roles.