Station Manager

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

As a Station Manager, you will be responsible for overseeing all operational aspects of the station, ensuring optimal use of resources, equipment, and personnel. You will collaborate with airport management, upper-level executives, and subordinate staff to create efficient operational and administrative procedures. You will liaise with airline customers to deliver their KPM objectives in a safe and secure manner. Key tasks include reviewing financials, enforcing compliance with safety regulations, and recommending improvements for efficiency and service. Additionally, you will play a critical role in maintaining the security of operations in line with TSA legislation, handling complaints, and ensuring customer satisfaction.

Responsibilities

• Plan, direct, and coordinate daily activities to ensure efficient use of equipment, facilities, and personnel.
• Collaborate with airport management to maintain seamless station operations.
• Lead, manage, and motivate operational personnel, fostering a positive work environment.
• Develop and implement administrative and operational policies in partnership with upper management.
• Monitor and analyze operational and financial reports to identify areas for improvement and profit growth.
• Prepare and present recommendations for operational and capital improvements to upper management.
• Recommend capital expenditures for new equipment to enhance efficiency and service delivery.
• Approve requisitions for equipment, materials, and supplies within budget constraints.
• Ensure compliance with corporate security programs, safety rules, TSA legislation, and other governmental regulations.
• Conduct audits to maintain continuous compliance with corporate policies and safety standards.
• Review and clarify the implementation of the site-specific security plan, ensuring proper identification and compliance for all personnel.
• Investigate and address internal and external complaints related to station operations.
• Oversee contract negotiations with suppliers for equipment and materials.
• Complete all internal and external training on time and monitor station staff to ensure the same.
• Meet airline customer KPM objectives.
• Implement and maintain a station management system, ensuring safety, security, quality, and employee satisfaction.

Minimum Requirements

• Proven ability to manage and motivate teams, with experience in implementing operational policies
• Strong understanding of budgeting, financial reports, and expenditure management
• Familiarity with TSA regulations, airport security requirements, and governmental safety regulations
• Demonstrated ability to analyze operational data and make strategic recommendations
• Excellent verbal and written communication skills
• Experience with station management systems and operational software
• Strong understanding of safety, security, and compliance standards in aviation or logistics
• Ability to ensure customer satisfaction while maintaining safety and quality standards
• Experience in negotiating contracts with suppliers and vendors
• Flexibility to work varied shifts, including weekends and holidays, based on operational needs

Preferred Skills

• Bachelor's degree (B. A.) from four-year college or university.
• Two to five years related experience and/or training; or equivalent combination of education and experience.
• Must have strong organizational skills, written and verbal communication skills.

Physical Requirements/Working Conditions

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.