Service Manager

Bergey's Truck Center - Trenton 5 Crossroads Drive Trenton, NJ 08691, USA Summary Leads an efficient and profitable service department through team development, training, productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Supports and practices Bergey's Behaviors. Responsibilities Perform weekly payroll for the department and make all required employee time changes. Forecast goals and objectives for the department and strive to meet them. Hire, train, motivate, counsel, and monitor the performance of all service department staff. Complete yearly performance reviews on all employees. Prepare and administer an annual operating budget for the service department. Maintain reporting systems required by general management and the factory. Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys. Strive for harmony and teamwork within the department and with all other departments. Develop and implement a marketing plan which promotes new and repeat business. Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations such as hazardous waste disposal, OSHA Right-to-Know, etc. Ensure compliance with manufacturer warranty and policy procedures. Account for all documents; ensure that none are missing and all are processed correctly. Hold monthly department meetings. Hold monthly safety meetings and ensure all department employees view safety video and complete proper documentation. Direct and schedule the activities of all department employees. Facilitate and/or conduct technical training and send employees to appropriate training schools as needed. Maintain appropriate number of personnel to achieve optimum financial benefit. Keep upper management informed of any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its employees and/or customers. Monitor technicians' daily productivity reports and corresponding payroll records. Monitor and follow up on parts orders with the parts manager to ensure availability. Initial appropriate repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. Handle customer complaints immediately and according to dealership's guidelines. Establish and maintain follow-up with all customers to confirm satisfaction with the service experience. Requirements Valid Driver's License Successful completion of pre-employment background checks and drug screening Benefits Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Employee Referral Program Employee Discount Bergey's is an equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr