Contact Center Representative

Contact Center Representative

We are looking for someone who can:

• Answer incoming phone calls with professional verbal communication, speaking both clearly and distinctly
• Provide exceptional customer service via verbal and written communication.
• Complete proper documentation on interactions including tasks that have been assigned to colleagues.
• Process changes and updates to existing life insurance policies.
• Receive and process first notice of loss claims and updates.
• Research, analysis, and engage in problem resolution to correct errors or discrepancies.
• Participate in training programs for current and new products and services, customer concerns, telephone etiquette, and other training as needed or required.

Requirements for success:

• High school diploma or GED equivalent required.
• One year of customer service, call center, or insurance experience.
• Strong verbal, written, and listening communication skills for a customer-focused environment.
• Attention to detail, initiative, and problem-solving abilities.
• Ability to communicate clearly over the phone, actively listen, accurately restate customer needs, and document customer interactions while meeting performance standards and engaging in de-escalation as needed.
• Capable of multitasking and prioritizing departmental tasks.
• Ability to maintain professional relationships with internal and external customers for a positive experience.
• Proficient in Microsoft Office and familiar with company processing systems.

We can offer you:

• An organization that values work/life balance.
• Training and development opportunities to grow personally and professionally.
• Industry-leading benefits plan including health, vision, dental, 401K, company-wide incentive plan, and an Employee Community Volunteer Program.
• A collegial team-focused environment.
• Education reimbursement plan after one year of employment.

Please note: If technical issues cannot be resolved over the phone, contact center representatives must come to the home office for resolution.