8918 - Office Specialist - Mental Health (Health & Human Services)

Core Team Office Specialist

Jackson County Mental Health is looking to grow our Mental Health Core Administrative Team! Core Team Office Specialists are responsible for a variety of difficult and specialized technical and functional medical office assistance, support and data management duties. Responsibilities may include confidential record keeping and electronic health record management, correspondence, and data entry, answering multi-line phones, providing front desk service at our multiple service windows, providing information and assistance to the public for a variety of services along with information to our current clients, and supporting our clinical teams.

The Core Team's typical work schedule is Monday-Friday 8am-5pm. Individuals with bilingual skills in English/Spanish are encouraged to apply and may qualify for bilingual differential pay. We strive to create healthy teams that work well together. We are passionate about the work we do collectively as an agency and look forward to serving our community every day. We serve a diverse population of people in our local community and surrounding areas that have a variety of needs that our Mental Health teams support as a whole. Jackson County strives to recruit, hire and retain the best employees!

Spanish Speaking preferred. Pass a criminal background check prior to hire. Pass a pre-employment drug screen, which includes screening for Marijuana. This position is represented by union group SEIU.

Job Duties and Requirements

Performs a variety of responsible clerical and administrative tasks in support of the assigned project, division or department, and provides general information and assistance to the public. Performs a full range of routine and responsible clerical and administrative duties in providing assistance to the public and other staff.

Examples of Essential Position Duties (The following duties represent some of the principal job duties; however, they are not all-inclusive. Other duties may be required or assigned.)

• Types forms, letters, legal documents, departmental and statistical reports, correspondence and other materials from copy, rough draft, machine dictation or oral or written instructions by the appropriate deadline; proofreads documents.
• Assists the public in person and by telephone; schedules appointments, performs counter work and provide information to the public, other departments, and outside agencies; answers questions requiring a thorough knowledge of department programs, regulations and procedures; processes incoming and outgoing mail.
• Performs filing and record keeping duties where several systems are utilized; processes a variety of materials such as legal forms, permit applications, microfilm records, and other formal documents.
• Gathers and compiles information; puts into a report form as required; computes or verifies data, enters and retrieves data from computer terminals, and reviews computer print outs for accuracy.
• Performs simple bookkeeping and accounting functions; may handle cash; reviews documents for procedural compliance; takes and maintains inventory records as assigned; may perform general qualify assurance checks; and, operates a variety of office equipment and machines.
• May provide staff support for boards and committees; oversees supply budget expenditures; schedules staff meetings.
• Adheres to regulatory requirements, collective bargaining agreements, County and departmental policies and procedures, required trainings, as well as safe work practices.
• Develops and maintains effective internal and external working relationships at all levels.
• Has regular and reliable attendance. Overtime may be required.

Minimum Requirements (Performance of the essential duties of this position includes the following requirements, physical demands and/or working conditions)

Education and Experience High school diploma or equivalent AND three years clerical and office experience involving public contact; OR Any combination of education and experience which provides the applicant with the desired skills, knowledge, and ability required to perform the job.

License, Certificate or Other None

Other Requirements Knowledge, Skills and Abilities Requires a knowledge of modern office practices and procedures; business English composition, spelling and basic arithmetic; specific department policy, procedure and operations; computer software applications including some or all of the following: word processing, desktop publishing, graphics, spreadsheets, and database management. Ability to type a variety of materials rapidly and accurately; operate office equipment and machines with accuracy and skill; alphabetize and arrange in numerical order; understand and follow oral and written instructions; implement new procedures and processes; follow departmental procedures, rules and regulations; prioritize and organize work and train other staff; make decisions independently; make fast and accurate computations; compile data and prepare reports; establish and maintain effective working relationships with those contacted in the course of work.

Physical Demands (Performance of the essential duties of this position includes the following physical demands)

Ability to work in a standard office environment; requires the ability to exert a small amount of physical effort in sedentary to light work; may require some moderate lifting, bending, reaching, kneeling and some climbing; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as typing, filing, data entry, and/or use of calculators, ten-key adding machine, or other office equipment or supplies.

Working Conditions (Performance of the essential duties of this position includes the following working conditions)

Work is generally performed in an office environment and may include exposure to disruptive people.

Additional Information This classification description is not intended to be an exhaustive list of duties, knowledge, skills, abilities, or requirements, as any one position in this classification may be assigned some or all of these duties, in addition to other duties not explicitly listed here. The various duties, responsibilities and/or assignments of this position may be unevenly balanced and change from time to time based upon matters such as, but not limited to, variations in the shift, work demands, seasons, service levels and management's decisions on how to best allocate department resources. Any shift, emphasis or rebalancing of these assigned duties, responsibilities and/or assignments does not constitute a change in the job classification. The County shall schedule employees and determine FTE consistent with its determination as to efficiency of operations, financial advantages to the County, and/or effective service to the public.

Equal Opportunity Employer

In accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA) and its amendments, Jackson County does not discriminate on the basis of disability in its hiring or employment practices. A person who requires an accommodation for any part of the recruitment process should contact the Human Resources Office, Attn. ADA Coordinator, at View phone number on click.appcast.io or by TTY/TDD 711 or View phone number on click.appcast.io as far in advance as possible but no later than 48 hours before the scheduled need.

Jackson County is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability. For a copy of Jackson County's Equal Employment Opportunity Plan, visit our web site at or call View phone number on click.appcast.io.

Because of the Immigration Reform Act of 1986, persons hired by the County must be able to present acceptable documents verifying identity and authorization to work in the United States.

Benefits

Jackson County Benefit Summary - SEIU Jackson County provides an excellent, generous and comprehensive benefits package for eligible employees and their dependents, as applicable. This overview provides highlights of the comprehensive benefits package Jackson County SEIU employees receive. If any statement conflicts with the applicable plan documents, Codified Ordinance, Jackson County policies, and/or collective bargaining agreement, the applicable documents will govern.

Insurance Health Insurance As of July 1, 2026 Regular full-time employees and their eligible dependents receive medical insurance, including prescription and chiropractic, dental, and vision coverage at a cost to the employee of $25.10 per paycheck ($54.40 per month) toward the monthly composite premium. Regular full-time employees may not waive coverage. Regular part-time employees may enroll in the full plan, with a prorated composite premium depending on their full-time equivalent (FTE), or may elect to waive benefits. Coverage begins on the first of the month following an employee's date of hire.

Hinge Provided through Regence, Hinge is an online virtual Physical Therapy benefit for all employees and their dependents enrolled in the health insurance plan. This online virtual service will work around your schedule in the comfort of your own home, and there is no cost to the employee.

Wellness Center by CareATC In addition to health insurance, certain primary care medical services, lab services, and prescription medications are offered at no out-of-pocket cost for the employee who is enrolled in the County's health insurance plan, and their eligible dependents at the wellness center.

Group Life Insurance and Accidental Death and Dismemberment Fully funded for regular full-time employees (prorated for regular part-time employees), employees are eligible the first of the month coinciding with 30 days from date of hire. The benefit is equal to two times the employee's annual salary rounded to the next higher $1,000, to a maximum of $50