Operations Specialist

Grip is pioneering Direct-to-Consumer eCommerce for perishable products. Grip's smart logistics engine increases customer lifetime value and retention with higher quality deliveries and predictable shipping. Built with industry-leading technology, delivering superior service and national fulfillment coverage, with facilities in New Jersey, Texas, California, and Florida, Grip gives you an advantage. Grip’s smart logistics engine can predict disruptions and proactively optimize your packaging, while Grip’s fulfillment facilities give you access to a national footprint of fulfillment centers. We are a rapidly growing team backed by some of the best industry investors and advisors. 

We are seeking a detail-oriented and proactive Operations Specialist to join our Client Experience team. In this role, you will be a key player in managing and optimizing our third-party logistics fulfillment operations, focusing on problem-solving, data analysis, and client satisfaction. You will work closely with our clients to ensure their fulfillment needs are met efficiently and effectively while addressing any issues that arise and leveraging data to drive continuous improvement. This role requires a strong analytical mindset, excellent problem-solving abilities, and the capability to manage multiple projects and client interactions simultaneously.

Responsibilities:
• Client Interaction & Support: Act as the primary contact for clients, addressing their inquiries related to fulfillment operations through various communication channels including Slack, email, and phone. 

• Fulfillment Management: Collaborate with the warehouse and operations teams to oversee and coordinate fulfillment/logistics tasks, ensuring accurate and timely processing of orders. 

• Data Analysis & Reporting: Utilize data analysis to monitor fulfillment performance, identify trends, and generate reports. Use insights to recommend and implement process improvements. 

• Problem-Solving: Proactively identify and resolve issues that impact order accuracy, on-time delivery, and overall client satisfaction. Develop and implement solutions with Grip's technology team. 

• Project Coordination: Manage client projects and requests using project management tools to ensure timely and effective completion. 

• Client Meetings: Schedule and conduct regular meetings with clients to discuss their fulfillment needs and provide updates. Document these meetings with detailed notes and action items. 

• Continuous Improvement: Assess current processes and workflows to identify areas for improvement. Propose and implement new strategies and technology to enhance client experience and operational efficiency. 

• Proactive Communication: Inform clients of any events or changes affecting their orders or delivery timelines, ensuring transparency and managing expectations effectively.

Equal Employment Opportunity Statement : Grip is an equal opportunity employer, dedicated to complying with all applicable non discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.