(USA) Tire and Battery Service Advisor

Location Sam's Club #6414 3540 E Franklin Blvd Gastonia, NC 28056-6297 Responsibilities Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue, understands the time requirements needed to perform requested services, prioritizes TBC service appointments to maximize service efficiency, and re-prioritizes members to meet service needs. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑Of‑Sale systems, phone, and in‑person selling techniques. Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members. Serves as a brand advocate by valuing the member's experience in the TBC area, modeling high‑quality service and products, developing and influencing team members, understanding roadblocks, and assisting in training team members. Provides products and services to Members in accordance with company policies and procedures by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment properly and safely, receiving, storing, and disposing of merchandise and supplies, and maintaining documents. Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging situations with professionalism and empathy. Operates hardware such as cash registers, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, co‑workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback. Qualifications Valid state‑issued driver’s license. 18 years of age or older. Preferred Qualifications Auto service industry experience. Retail experience. Compensation The hourly wage range for this position is $20.00 to $28.00*. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees through wage‑mortgage. Programs range from high school completion to bachelor’s degrees, and include English Language Learning and short‑form certificates. #J-18808-Ljbffr Walmart