System Specialist, WMS Superuser (2nd Shift)

Job area: Systems/Business Data/Processes Division: Solutions Job Posting Title: System Specialist, WMS Superuser (2nd Shift) - 118809 Time Type: Full Time Position Summary The System Specialist WMS Superuser is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include installing, maintaining and supporting the facilities computer systems, providing general maintenance and system updates on network hardware and software, analyzing problems, and monitoring networks to ensure availability to users. May gather data to evaluate a system’s performance, identify user needs, and determine system and network requirements. May be required to be “on call” outside of normal business hours to resolve system failures or other problems. Relies on experience and judgement to plan and accomplish goals. Essential Duties and Responsibilities Acts as the primary support of the client’s systems solutions for the user community. Develops and maintains tracking tools for support service requests and resolutions by location and resource. Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application. Works with the company’s team to successfully close support service request issues and support testing activities. Works with project teams to help implement, maintain, and improve internal systems. Ensures that company and company assets are maintained responsibly. Effectively communicates relevant IT-related information to site management and client management. Maintains system efficiency, ensuring the site’s computer system allows all components to work properly together. Tests and coordinates modifications to the system when needed, troubleshooting problems when they occur. Maintains communication with corporate IT and operations staff. Works with corporate IT to resolve complex issues. Collaborates with IT to determine ways to store, organize, analyze, use, and present data. Produces regular reports on a daily, weekly and monthly basis. Ensures all RF Standard Operating Procedures (SOP’s) are current. Trains associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns. Responds to all inquiries about WMS-Red Prairie and/or other related computer issues. Refs questions to appropriate person when needed. Conducts professional verbal and written communication with all internal and external customers. Adheres to professional etiquette standards when communicating with management members, coworkers, customers, and other visitors. Assists with various research projects and/or special projects. Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in scope of responsibility. Ensures procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance. Sets goals to provide continuous improvement for assigned site. Other Duties Performs other duties as required. Skills & Abilities Computer Skills Mid to Senior Microsoft Office skills. Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region. Experience in the administration and maintenance of infrastructure, software, systems, etc. Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS. Wi‑Fi experience / RF systems and equipment experience. Language Skills Interpersonal communication skills (listening, speaking, reading, writing). Facilitation and mature communication skills to all levels in the organization. Basic to intermediate language skills. Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment). Analytical skills (storing information, data management, data mining, learning, following procedures). Education & Experience Either a four‑year degree in a computer‑related field or a two‑year degree and relevant experience is the basic requirement. Minimum of 2 years of job‑related/relevant experience. 3‑5 years of experience is preferred. Experience dealing with end users, vendors, and clients. End‑to‑end understanding of the business intelligence and all components required to run a BI environment. Mathematical Skills Good mathematical skills. Other Skills Conviction: adapting to change, being flexible, improving work, resolving conflicts. Personal integrity: behaving with integrity, sensitivity to others. People and relationship management skills (teamwork, sensitivity). Change management skills (learning agility, adapting to change). Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community. Can work in unregulated temperatures within the warehouse during the warmer and colder months ranging from mild to moderate. Core Competencies Problem Solving. Leadership Excellence. Independent Contributor. Physical Demands Walking and standing. Ability to lift/carry and push/pull. Reach above shoulder, reach outward, squat, or kneel. Lift up to 30 pounds. Stand for several hours per day. Travel by plane or automobile. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. For this position, the expected base pay range is $67,360.00 – $101,040.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV Road Inc