Field Service Technician

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.


*Compensation Data*


Salary ranges from $39.55-$46.00 per hour based on skills and experience.


*You will be part of*


Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:


* *$3000 SIGN ON Bonus!*
* Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
* Comprehensive benefit package including; health, vision, dental, company-paid & voluntary life insurance upon first day of employment
* 401k program with 6% company match
* Personal time off and company-paid holidays
* Opportunities for career growth and competitive salary commensurate with experience
* Paid training
* Boot allowance
* Company mentoring program
* Tuition reimbursement for job-related continued education
* Referral Program
* You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business


*Purpose of the position*


To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Managers instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.


The Hiab facility is located in Middleton, MA, however all field service work will be conducted in the Enfield, CT and surrounding areas.


*Main tasks and responsibilities*


Technical and Product Knowledge


* Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
* Staying up to date with technical specifications of relevant equipment


Managing the Customer


* Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
* Follow Hiab Customer Satisfaction Guidelines


Risk Management


* Protect self and others
* Follow applicable safety rules, agreed working practices and environmental requirements
* Alert District Service Manager if equipment safety is jeopardized due to any reason
* Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
* Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
* Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities


Service Process


* Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
* Submit regular reports in the format specified by District Service Manager
* Keep adequate records and maintain documentation in line with agreed standards


Commercial Awareness and Cost Effectiveness


* Plan and manage time and resources for maximum benefit of Hiab and the customer
* Make judgements about the most cost effective and efficient approach to providing service
* Maintain documentation to ensure accurate invoicing to the customer
* Manage and protect the security and traceability of spare parts


New Business Opportunities


* Recognize sales opportunities and communicate to District Service Manager


Continuous Improvement


* Provide feedback to District Service Manager to support continuous quality improvement
* Participate in innovative thinking about ways to improve service efficiency
* Coach/tutor junior colleagues and trainees as necessary
* Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
* And other duties, as assigned


Accountabilities:


* Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
* Valid Drivers License is required
* No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed.
* Mobile, adaptable and able to work in variable physical site conditions without direct supervision
* Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience
* Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required
* Working knowledge of diesel engines and hydraulic drive systems
* Fluent in local language and working knowledge of English, spoken and written
* Operators licenses for all equipment used in line with local requirements
* Maintain records in compliance with terms and conditions of agreements
* Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
* Understand, monitor and comply with all Safety and Environmental requirements
* Own tools required


*What youll need to succeed*


Education:


* Minimal High School diploma/GED required
* Technical or Secondary College preferred


Working experience:


* 3+ years of mechanical, hydraulic, or electrical operations preferred


Skills and competencies:


* Customer-oriented
* Able to cope with stressful situations
* Capable of operating independently
* Appropriate diagnostic and troubleshooting skills
* Acts responsibly in the light of prevailing circumstances
* Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
* Able to safely operate equipment for the purpose of conducting tests and repair
* Basic computer skills


Personal attributes or qualities:


* Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
* High sense of urgency
* Service and customer focused
* Passionate about driving performance improvements
* Process oriented


*Interested to join?*


If you are excited about this opportunity, please submit your Resume/CV today for consideration!


HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.


Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiabs equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.


Job Type: Full-time


Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* On-the-job training
* Paid time off
* Professional development assistance
* Profit sharing
* Referral program
* Tuition reimbursement
* Vision insurance


Work Location: Remote

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